Credit Control Apprentice

University of Newcastle upon Tyne

Newcastle Upon Tyne (NE9 6LB)

Closes in 24 days (Sunday 4 January 2026)

Posted on 9 December 2025

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Summary

Launch your career with Newcastle University’s Finance Apprenticeship Scheme. Gain real-world credit control experience and achieve your CICM qualification with expert support over 3-4 years, starting at Level 2 Credit Control and progressing to Level 3 Senior Credit Controller & Debt Collection Specialist.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Credit controller and collector (level 2)
Hours
Monday - Friday, working hours TBC

37 hours a week

Start date

Monday 19 January 2026

Duration

2 years 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In line with the apprenticeship programme:

Successfully complete the apprenticeship including gaining the relevant professional qualification

Assist with carrying out a range of finance task, such as:

  • Undertaking student billing and tuition fees credit control activities, including monitoring outstanding balances, issuing reminders and supporting debt recovery processes
  • Producing reports from the University’s financial system
  • Conducting ledger and bank account reconciliations
  • Entering accounting adjustments
  • Testing systems and validating master data
  • Establish and maintain effective working relationships with colleagues and apprenticeship mentor
  • Interact effectively with students, customers, suppliers and staff of the University
  • Undertake any other appropriate duties as required

Where you'll work

Newcastle University
Newcastle Upon Tyne
NE9 6LB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

Credit controller and collector (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
  • Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
  • Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
  • Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
  • Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
  • Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
  • Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Training schedule

Credit Controller and Collector Level 2.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Number skills
  • Team working
  • Initiative

About this employer

Newcastle University is part of the Russell Group of research-intensive universities. We have over 37,000 students and 6,000 colleagues, giving us a diverse, vibrant and dynamic professional environment. Our UK campus is based in Newcastle city centre and we also have a global presence through our campuses in Singapore and Malaysia. We have a thriving international community of colleagues and students from over 140 countries.

https://www.ncl.ac.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon completion of Level 2 Credit Controller and Collector, apprentices will progress onto the Level 3 Senior Credit Controller and Debt Collection Specialist.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

The reference code for this apprenticeship is VAC2000004567.

Apply now

Closes in 24 days (Sunday 4 January 2026)

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