Business Administration Level 3 Apprentice

Brighton Avenue Primary School

Gateshead (NE8 1XS)

Closes in 8 days (Thursday 18 December 2025)

Posted on 8 December 2025

---

Summary

Are you ready to play a key role in helping every child in our school shine? Join our exceptional team as a School Receptionist, where your work will support a school community rooted in love, ambition, and joy.

• Wage:

  £14,526.20 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday – Friday 37 hours Mon- Thurs 8am – 4pm Friday 8am – 3.30pm

  37 hours a week

• Start date:

  Saturday 10 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Front Desk Management

- Greet visitors, parents, and students in a professional and friendly manner.
- Answer incoming phone calls and direct them to the appropriate staff or department.
- Handle enquiries about school policies, schedules, and events.

Administrative Support

- Maintain student and staff records.
- Assist with filing, photocopying, and data entry.
- Prepare and distribute correspondence such as emails, letters, and notices.

Visitor & Security Management

- Monitor and log visitors entering and leaving the school premises.
- Issue visitor passes and ensure compliance with security protocols.
- Report any suspicious activity to the appropriate authority.

Communication

- Relay messages between teachers, students, and parents.
- Send out reminders for meetings, events, and deadlines.
-Handle emergency calls and communicate urgent information promptly.

Scheduling & Coordination

- Manage appointments for the Headteacher or any member of the Senior Leadership Team.
- Coordinate parent-teacher meetings and school events.
- Assist with scheduling substitute teachers when needed.

Financial & Resource Handling (if applicable)

- Collect fees for activities, uniforms, or other school-related payments.
- Keep track of petty cash and receipts.

Pupil Support

- Assist with late arrivals or early dismissals by updating attendance records.

Where you'll work

Brighton Road
Gateshead
NE8 1XS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Initiative
• Patience

About this employer

We believe every child is a unique star, and our mission is to help them grow into confident, well-rounded young people who are proud of who they are and where they’re going. We nurture a culture where every child is loved, valued, supported and challenged—and where happiness and safety form the foundation of all learning. In fact, 100% of our pupils say they feel happy and safe at school.

After this apprenticeship

Possible progression for a suitable candidate 

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC2000004314.

Apply now

Closes in 8 days (Thursday 18 December 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.