Apprentice Receptionist & Administrative Assistant
Greystones Medical Centre
SHEFFIELD (S11 7BJ)
Closes in 21 days (Wednesday 31 December 2025 at 11:59pm)
Posted on 8 December 2025
Contents
Summary
This crucial GP practice role is for an apprentice receptionist and administrative assistant. You will be the first point of contact for patients both face to face and on the phone, greeting and assisting them with making appointments and helping with enquiries.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday 9am-6.30pm.
Wednesday 12-6pm.
Thursday 8am-2pm.
Friday 8am-5.30pm.
30 hours a week
- Start date
-
Monday 2 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- The role involves daily face-to-face and telephone contact with patients, welcoming them in a friendly and professional manner, working within our reception and admin team.
- Completing triage forms on behalf of the patient to help ensure the patient receives the appropriate care.
- Booking appointments.
- Registering new patients.
- Processing prescription requests.
- Maintaining accurate patient records.
- General office duties and administration including processing tasks from clinical staff within the practice, scanning and filing letters and opening post.
Where you'll work
33 GREYSTONES ROAD
SHEFFIELD
S11 7BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHEFFIELD COLLEGE, THE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As part of your apprenticeship, you will be required to attend Sheffield College once per month on day release.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C or 9-4)
- Maths (grade A*-C or 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Non judgemental
- Patience
About this employer
We are a long established busy GP Practice based in south west Sheffield. We offer care to 4200 patients. We have a friendly admin team with a variety of skills, that all work together to provide the best possible care for our patients.
After this apprenticeship
Potential to be a permanently employed intrinsic member of the admin and reception team.
Ask a question
The contact for this apprenticeship is:
SHEFFIELD COLLEGE, THE
The reference code for this apprenticeship is VAC2000004235.
Apply now
Closes in 21 days (Wednesday 31 December 2025 at 11:59pm)
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