Business Administration Apprentice
DEBT COLLECTION SERVICES UK LIMITED
Wakefield (WF5 9TP)
Closes in 22 days (Monday 5 January 2026 at 11:59pm)
Posted on 10 December 2025
Contents
Summary
You'll provide essential admin support, managing shared inboxes, ensuring accurate record-keeping, and maintaining compliance with company and regulatory standards. You'll proactively support your team, resolving issues before they arise to keep projects on track. You will make a real impact on both your team and our customers.
- Wage
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£16,640 a year
Check minimum wage rates (opens in new tab)
The starting salary for this role starts at £16,640 per year for a 40 hour week.This will increase in April 26 to £ 17,680.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Thursday 09:00 - 17:30. Friday 08.30 - 17.00pm. Half an hour lunch.
40 hours a week
- Start date
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Monday 26 January 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Operational and Service Delivery:
- Entering new instructions onto system B2B/consumer debts (date inputting)
- Setting up new clients with the relevant system
- Downloading new debts from the portal
- Assisting with month-end reporting
- Arrears calls to discuss payment defaults and offer options for identified financial difficulty
- Taking inbound calls from customers to take payment and set up repayment plans that are suitable to the customers’ circumstances
- Carry out outbound calls to customers to discuss overdue accounts and provide a good customer outcome
- Updating accounts following trace results
- Daily post
- Sending updates to B2B clients
- Posting online website payments
- Ensures knowledge is kept up to date on all relevant regulatory and legal requirements and standards
- Ensures individual adherence to all relevant regulatory and legal requirements and standards in particular the Code of Conduct rules
- To provide business support to the operations and administration functions
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager, which are relevant to your role within the company, to meet the overall business needs.
This is a great opportunity to join a great Team and to learn and grow, and expand your knowledge while contributing to the DCS Team.
Where you'll work
Unit 5 First Floor
Silkwood Court
Wakefield
WF5 9TP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:
- Level 3 Business Administrator Standard Apprenticeship.
- Level 2 Functional Skills maths and English if not already achieved.
You will also develop the skills, knowledge and behaviours required to work within an office environment. This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Patience
- Good attendance record
- Good knowledge of Microsoft
- Can Do Attitude
- Self Motivated
- Dedicated to learning
- Good Time Management
Other requirements
This role may close sooner if we find the right candidate before the closing date. This wage is above apprenticeship NMW and will be reviewed upon learners progression and what they can bring to the role initially.
About this employer
Debt Collections Services UK Ltd (DCS) works with businesses all over the world to retrieve money owed to our clients by debtors. Our genuine “no win – no fee” promise tells you that we’re specialists, confident of success every time. Your personal DCS professional will work with you to understand your organisation, answer all your questions, keep you fully informed of progress and ensure the optimum outcome for your business.
After this apprenticeship
- Upon completion of the apprenticeship, the role will be reviewed for a permanent position.
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
The reference code for this apprenticeship is VAC2000004184.
Apply now
Closes in 22 days (Monday 5 January 2026 at 11:59pm)
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