2026 Chubb Apprenticeship Programme: Claims & Operations - London & Birmingham
Chubb Insurance
Birmingham, London
Closes on Friday 13 March 2026
Posted on 5 December 2025
Contents
Summary
Chubb's Apprenticeship programme is a 24-month programme that provides successful applicants a unique opportunity to gain hands-on experience in both our claims and operations functions, spending 12 months in each area, developing a well-rounded understanding of the insurance cycle along with a range of skills and practical experience.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Financial services administrator (level 3)
- Hours
-
Monday to Friday - 9am to 5pm.
35 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
2 years
- Positions available
-
8
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Underwriting Operations
Support underwriting teams to deliver exceptional client service. You’ll take ownership of key operational tasks, including:
- Recording insurance risks
- Managing bookings
- Preparing policy documents
- Processing endorsements
You’ll also identify and implement process improvements to optimise efficiency and enhance workflows. Working at the heart of our business, you’ll collaborate with diverse teams and build a strong foundation in insurance operations.
Claims
Discover what happens behind the scenes after an incident. In this rotation, you’ll:
- Assist in delivering Chubb’s claims strategy
- Collaborate with internal and external stakeholders
- Ensure claims are handled efficiently and in line with standards
By working closely with the claims team, you’ll develop the skills to exceed customer and broker expectations and lay the foundation for a successful career in insurance claims.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Colmore Building, 20 Colmore Circus, Queensway, Birmingham, B4 6AT
- 40 Leadenhall Street, London, EC3A 2BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIES LEARNING SOLUTIONS LIMITED
Training course
Financial services administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
- Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
- Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
- Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
- Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
- Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
- Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
- Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
- Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
- Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
- Plan, organise and prioritise own tasks, managing time and resources effectively.
- Identify opportunities for continuous improvement and recommend solutions to improve processes.
- Apply current and developing sustainable principles and techniques relative to role.
- Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
- Work in line with organisational equity, diversity, and inclusion policies.
- Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
- Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
- Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
- Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
- Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
- Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
- Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
- Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
- Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
- Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
- Plan, organise and prioritise own tasks, managing time and resources effectively.
- Identify opportunities for continuous improvement and recommend solutions to improve processes.
- Apply current and developing sustainable principles and techniques relative to role.
- Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
- Work in line with organisational equity, diversity, and inclusion policies.
Training schedule
The programme combines 20% structured learning with 80% on-the-job training, focusing on Chubb’s technical expertise, digital tools, and personal development. With exposure to both underwriting operations and claims, you’ll build a strong foundation for a career in these areas and beyond. Whether you aspire to excel in operations, claims, or other exciting fields, this programme is your perfect starting point.
More training information
What you'll gain:
- Personal and professional development through a challenging yet rewarding programme
- Full support to achieve the Financial Services Administrator Level 3 Apprenticeship Standard and the Certificate in Insurance (Cert CII)
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4 or above)
- Mathematics (grade Grade 4 or above)
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- A "can-do" attitude
- A commitment to excellence
- A drive to learn
- Collaborative mindset
- Curiosity
- Verbal Communication skills
- Written Communication skills
About this employer
At Chubb, we assess, assume, and manage risk with expertise and discipline. As a global leader in insurance, we operate in 54 countries and territories, offering a wide range of products, including property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance.
Chubb is defined by its broad product offerings, exceptional financial strength, and global reach, supported by local expertise. As part of our team, you’ll work in diverse, multicultural environments that foster international collaboration and enhance communication and cultural understanding.
We are committed to developing our employees, offering extensive opportunities for progression and professional growth. Joining Chubb as an Apprentice is more than just a role, it’s the beginning of an exciting and rewarding career.
https://www.chubb.com/uk-en/ (opens in new tab)
Company benefits
This role will include a comprehensice benefits package.
After this apprenticeship
Potential for a permanent role in Claims, Operations or other business area upon successful completion.
Ask a question
The contact for this apprenticeship is:
DAVIES LEARNING SOLUTIONS LIMITED
The reference code for this apprenticeship is VAC2000004059.
Apply now
Closes on Friday 13 March 2026
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After signing in, you’ll apply for this apprenticeship on the company's website.