Apprentice IT Engineer - Harrogate

COMPASS GROUP, UK AND IRELAND LIMITED

Harrogate (HG3 2SE)

Closes in 21 days (Friday 30 January 2026)

Posted on 6 January 2026

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Summary

Start your career as an Information Technology Support Engineer. This is a fantastic opportunity for someone looking to expand their technical knowledge and professional experience. 

No previous skills or experience are required, just a passion for technology and a desire to gain IT skills and troubleshooting experience.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
37.5 hours per week

38 hours a week

Start date

Friday 27 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your Key Responsibilities Will Include:

  • Provide 1st line diagnosis of Computer faults on networked systems.
  • Carry out 1st line maintenance to all IT equipment and networks.
  • Assist with the configuration, maintenance and installation of all aspects of computer infrastructure to customer requirements.
  • Assist in high level computer network infrastructure documentation.
  • Proactively monitor and troubleshoot all IT incidents to strict service level agreements.
  • Provide, when required, out of hours support and maintenance of the live infrastructure, including scheduled software/hardware upgrades.
  • Assist in the ordering and procurement of IT equipment.
  • Compile and maintain a repair and maintenance log.
  • Assist with telephone hardware faults and configuration issues

Where you'll work

Harrogate
Harrogate
HG3 2SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

APPRENTIFY LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Analytical skills
  • Team working

Other requirements

DBS Check Required

About this employer

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.

After this apprenticeship

On completion of the ICT L3 apprenticeship, the apprentice may have the opportunity to embark on a Level 4 apprenticeship to further their skills' development through internal training programmes.

Ask a question

The contact for this apprenticeship is:

APPRENTIFY LIMITED

The reference code for this apprenticeship is VAC2000004043.

Apply now

Closes in 21 days (Friday 30 January 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.