CIS Business Administrator Apprentice
Kendal College
Cumbria (LA9 5AY)
Closes in 27 days (Sunday 4 January 2026)
Posted on 5 December 2025
Contents
Summary
To provide administrative support for the CIS function, supporting the data processes and administration relating largely to student enrolment, registers and attendance.
Candidates must be innovative and enthusiastic.
Responsibility for safeguarding and promoting the welfare of children, young people and vulnerable adults.
- Wage
-
£24,433 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday, 08:30 - 17:00.
Friday, 08:30 - 16:30.
37 hours a week
- Start date
-
Monday 2 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To be part of a team of staff providing data management services to all customers (internal and external) including enrolment, data input, timetabling, & registers
- Processing and updating personal and qualification data onto the College’s student records management system and other associated software applications, with a high and consistent level of accuracy
- Ensuring that data captured is audit compliant, with feedback detailing any issues to relevant parties
- To work flexibly to assist with a range of administration tasks across the CIS function as required, including general office duties i.e. photocopying, filing, scanning etc.
- To assist in the timetabling of courses and rooms across the College campuses
- To make telephone calls, deal with routine enquiries, supply accurate information and take messages with a consistently high level of customer service
- To develop an understanding of the various funding streams and methodologies that exist in the further education (FE) sector
- To assist in data preparation prior to the submission of funding returns, including error correction (with the use of DSAT and FIS software)
- Play a role in the preparation and planning of induction and enrolment events
- Proactively monitor and administer change requests through the College change request system incl. student data amends and withdrawals
- Attend college on a regular basis (likely to be a day release model) to complete and achieve your apprentice programme
- Attend and contribute on staff development events
- To develop effective use of the College’s communication systems including email and telephone, always ensuring a high level of customer care
- Carry out any other duties that are commensurate with the post
Where you'll work
Milnthorpe Road
Kendal
Cumbria
LA9 5AY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KENDAL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator course:
- At Westmorland Campus, Kendal College
- 1 day a week
Requirements
Desirable qualifications
GCSE in:
- English Language (grade 4 or above)
- Mathematics (grade 4 or above)
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Polite
Other requirements
Must pass a Disclosure and Barring Service (DBS) check.
About this employer
Kendal College is a FE provider, made up of 3 campuses, that provides outstanding education and training opportunities that are responsive to the needs of our students and our community.
All our actions will help develop our students to deliver positive economic and sustainable environmental change both now and in the future.
http://www.kendal.ac.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Potential for progression into other college roles.
Ask a question
The contact for this apprenticeship is:
KENDAL COLLEGE
The reference code for this apprenticeship is VAC2000003684.
Apply now
Closes in 27 days (Sunday 4 January 2026)
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