Customer Service Practitioner L2 Apprenticeship

SPORTS AND LEISURE MANAGEMENT LTD

Station Road, (DH4 5AH)

Closes in 22 days (Tuesday 30 December 2025)

Posted on 3 December 2025

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Summary

The apprentice will play a key role in ensuring every visitor enjoys a positive experience from the moment they enter our centres. You will also be expected to have a hands-on approach across the Leisure Centre, helping to assemble equipment and other duties.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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N/A

Training course
Customer service practitioner (level 2)
Hours
TBC at the interview stage.

40 hours a week

Start date

Monday 12 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Everyone Active – Houghton Sport and Wellness Centre.

Why not apply for an Everyone Active apprenticeship programme today! We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisure. 

This 12-month work-based programme will include both on and off-the-job training and give you a Level 2 Customer Service Practitioner qualification. 

The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner. 

We need an Apprentice Customer Service Advisor who will… 

  • Be passionate about promoting our products 
  • Be able to work under your own initiative and work as part of a team 
  • Have an enthusiastic can-do attitude and friendly personality 
  • Be confident in using computers and answering the telephone 

You will be required to work days, evenings and weekends. 

Full training will be given on the centre’s systems. 

As part of your apprenticeship, you will work alongside experienced colleagues to develop the skills, knowledge, and confidence needed to deliver exceptional customer service. You’ll play a key role in ensuring every visitor enjoys a positive experience from the moment they enter our centres. You will also be expected to have a hands-on approach across the Leisure Centre, helping to assemble equipment and other duties.

What can we do for you? 

Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

Where you'll work

Houghton Sports and Wellness Centre,
Station Road,
DH4 5AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SCL EDUCATION & TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprentice will receive full on-the-job training, as well as 20% off the job training. They will also receive a full wrap-around service from SCL.

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Customer care skills
  • Organisation skills
  • Team working
  • Administrative skills
  • Communication skills

Other requirements

This is a customer service role. You must be confident in dealing with the public.

About this employer

We are a leader in leisure industry specific apprenticeships giving you the skills and qualifications to have a career in leisure

After this apprenticeship

The apprentice can move on to a L3 once they have completed their L2 Customer Service Practitioner qualification.

Ask a question

The contact for this apprenticeship is:

SCL EDUCATION & TRAINING LIMITED

The reference code for this apprenticeship is VAC2000003512.

Apply now

Closes in 22 days (Tuesday 30 December 2025)

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