Cabin Crew Apprenticeship
TUI UK LIMITED
Bristol, Newcastle
Closes in 2 days (Wednesday 10 December 2025)
Posted on 2 December 2025
Contents
Summary
Picture yourself up in the clouds, where every day feels like a new adventure! Join us as an Apprentice Cabin Crew Member at TUI Airways, part of one of the world’s leading tourism groups. With 16 cruise ships, 400+ hotels, 130 aeroplanes, 1,200 retail stores, and 180 destinations, TUI stands as a global leader in tourism.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Cabin crew (level 3)
- Hours
-
Must be able to work shifts across a 24/7 flight programme and be able to report, in uniform, at Base in 90 minutes.
37 hours a week
- Start date
-
Monday 2 March 2026
- Duration
-
9 months
- Positions available
-
16
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a fantastic opportunity to launch your career in travel and aviation with a 9-month fixed-term apprenticeship. Upon successful completion, you’ll achieve a Level 3 Apprenticeship Standard, equivalent to two A Levels.
- As Cabin Crew member, you’ll deliver exceptional customer service with a ‘sales through service’ mind-set. As a ‘maker of happy’ customer satisfaction is at the heart of everything you do.
- Your priority is the safety of our customers, implementing all safety, first aid and service procedures and being disciplined to follow these. You’ll always be looking for opportunities to grow and develop.
- A confident communicator, demonstrating emotional intelligence, adapting your style to quickly build relationships with customers and colleagues.
- Committed and passionate, you’ll enjoy working as a team to deliver results.
- Flexible and adaptable, to embrace change and the unexpected, from roster adjustments to onboard emergencies, mastering new tech and encouraging others to do the same.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Bristol Airport, Bristol, BS48 3DY
- Newcastle Airport, Newcastle, NE13 8BZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Cabin crew (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Liaise with the customer, airport, ground staff, suppliers and colleagues to ensure the efficient loading of catering and ancillary items and boarding procedures meet service standards and aviation regulations.
- Proactively address issues that arise during boarding, making effective decisions to ensure a satisfactory outcome and on time departure
- Monitor cabin environment, appearance and on board facilities to ensure customer satisfaction and adherence to operational standards, and using controls to adjust it
- Communicate effectively with customers, flight and cabin crew and other parties in the event of disruption, keeping them informed of progress, actions and results
- Follow procedures to assist passengers with reduced mobility (PRM) or other requirements for special assistance
- Address complex customer needs to ensure service standards and individual requirements are maintained
- Complete the on board food, beverage and retail service provided by the organisation in line with standards and quality measures*
- Communicate effectively with colleagues, flight crew, ground operational teams and customers at appropriate times to ensure service efficiency, safety and security and timely reporting of defective equipment is maintained
- Conduct in flight checks and monitor customers and onboard facilities
- Ensure post service requirements are completed, including reconciliations of stock / money or cash equivalents as required
- Communicate and co-ordinate with flight crew, colleagues, customer and ground staff to ensure disembarkation procedures meet safety and service standards
- Address issues that arise during disembarkation making effective decisions to ensure a satisfactory outcome
- Ensure post flight requirements are completed including security of on-board resources and adherence to local regulations and practices as required
- Participate in post flight debrief and duties.
- Ensure self and team monitor and apply the compliance legislation, procedures and regulations commensurate to your role
- Identify risks and non-compliance, ensuring corrective actions are taken or situations are escalated in accordance with organisation’s procedures
- Identify and address / report actual or potential hazards
- Record and report safety and security incidents including self-reporting when required
- Actively engage in a safe, open and honest working environment
- Work with the team to maintain brand / organisational standards at all times and identify and address any potential risks according to organisational procedures
- Make decisions that satisfy the needs of the customer while delivering for the organisation
- Achieve and aim to exceed commercial targets by applying techniques that are appropriate to all customer profiles
- Apply principles of Cockpit/Crew Resource Management (CRM) and human factors
Training schedule
6 weeks of Cabin Crew training upfront
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
You’re 18 years of age on 1st March 2026 due to insurance. You’re able to reach a height of 6ft.2 or 1.89m, bare feet flat on the floor. Able to perform all regulatory duties, including being able to sit and fully fasten an aircraft over-shoulder jump seat harness. You’re able to swim at least 25 meters. You’re willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment. You can understand, speak and write good English equivalent to CEFR B2 or ILR L3. Able to work shifts across a 24/7 flight programme and be able to report in uniform on Base in 90 minutes. Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel. Successful candidates will be required to undergo background security checks, where positive results are required and provide proof of required vaccinations in accordance with company and regulatory guidelines.
About this employer
Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the community
https://careers.tuigroup.com/en (opens in new tab)
Company benefits
Holiday benefits; discounts, special offers & life assurance. Financial, Health, Social, Community & Career Support. Uniform & work-related airport parking. Pension scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Please note that completion of the Cabin Crew Apprenticeship does not guarantee a permanent job role within the airline. While the program is designed to provide valuable skills, knowledge, and practical experience to prepare you for cabin crew duties, progression into a full-time position will depend on business needs, performance during the apprenticeship, and successful application through the airline’s recruitment process.
Ask a question
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
The reference code for this apprenticeship is VAC2000003218.
Apply now
Closes in 2 days (Wednesday 10 December 2025)
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