Digital Support Technician Apprenticeship
DECISION VISION LTD
Ruddington Lane (NG11 7EP)
Closes in 21 days (Wednesday 31 December 2025)
Posted on 1 December 2025
Contents
Summary
Our client in Nottingham, are looking for an IT Support Apprentice.
We are looking for a confident individual who wants to develop their career within the IT sector. You will be completing your Level 3 IT apprenticeship with Remit Training.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Digital support technician (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
40 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Overall, your main duties will include:
- Providing 1st Line Support to the Point Four customer base
- Providing support to achieve incident and problem resolutions or escalation
- Meet deadlines with frequent changing workloads
- Identify and recommend improvements to processes in order to further streamline the support function
- Maintain contact with customers via the phone, email and remote contact - Have to ensure customer issues are addressed promptly and within internal SLA's
Where you'll work
Point Four House
2 Wilford Business Park
Ruddington Lane
NG11 7EP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REMIT GROUP LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
Digital Support Technician Level 3 Apprenticeship Standard:
- A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives
- A Digital Service Technician supports the external customers and clients of their organisation through a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies
Requirements
Essential qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Enthusiasm to learn
- IT skills
- Technical interest
About this employer
With over 31 years experience within the retail market place, Point Four is a leading software house in the UK and Ireland providing Electronic Point of Sale solutions to over 1200 outlets. Point Four software and solutions are fully equipped to exceed the expectations of the user; offering a range of tailor made and bespoke services, from Head Office controlled software through to In-Store EPoS and Integrated E-Commerce. Point Four has built its success within independent retailing through its reputation for products and services. We continually strive to set the standard for the industry through progressive wholesaler and software development. We incorporate innovative technology with valued client feedback to ensure Point Four holds its prestigious standing within the market.
After this apprenticeship
- Upon completion of this programme, you will be a fully qualified Digital Support Technician, with the potential of a full-time placement within the company
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
The reference code for this apprenticeship is VAC2000003149.
Apply now
Closes in 21 days (Wednesday 31 December 2025)
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