Business Administrator Apprentice
ANKERSIDE PHYSIOTHERAPY CLINIC
NUNEATON (CV11 4DA)
Closes in 18 days (Friday 19 December 2025 at 11:59pm)
Posted on 28 November 2025
Contents
Summary
We have a fantastic opportunity to join a friendly and professional team greeting patients and processing administration to arrange Physiotherapy appointments. You will be trained to answer the telephone in a professional manner, you will be dealing with enquiries and booking appointments, these may be face to face or via telephone and email.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Meets minimum wage for apprenticeship, previous skills could be taken into account when setting the wage.
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 8am - 7pm (within these hours). 30 hours to be arranged during the opening hours, this will vary so flexibility is essential. Potential of up to 35 hours.
30 hours a week
- Start date
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Monday 19 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering the telephone
- Dealing with patient and visitor enquiries both over the telephone and face to face
- Making entries into patient records
- Working with the team to provide a high-quality service to patients and visitors
- Liaising with external organisations as and when required
- Provide cover for all reception positions as necessary
- Organising follow up appointments
- Always following clinic policy
- Process appointment requests for today, future appointments from patients by telephone and in person using the clinic software system
- Sending and receiving emails
The clinic is looking for an apprentice that is an all-rounder, somebody that is focused on our business administrator duties but someone who is confident to be on the reception desk manging patients in a caring and professional manner.
You communication skills must be clear and concise with a very good standard of English, as you will be handling calls and people of varying different language abilities and backgrounds.
As a practice we are there to support them, help them and signpost them to others for advice, guidance, and care. The ideal candidate will be able to face these situations in a supportive, professional, sympathetic, and kind manner.
We are proud of our patient support and will train our staff to be the same.
The ideal candidate must have a comprehensive understanding of English, be clear, concise, professional, well spoken, keen, interested in the profession and the environment they will be joining. In return, we will invest our time and training into supporting you to complete a great apprenticeship towards an exciting and professional career.
If you demonstrate through your basic skills and commitment, that you are one of our team, the practice will invest more into the apprentice, to ensure they can be the best that they can be, with increased challenges and further offers of skills training.
Where you'll work
3 BOND STREET
NUNEATON
CV11 4DA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Standard Apprenticeship Business Administration Level 3.
Training will be delivered remotely via online sessions. You will also receive regular visits and sessions with your skills development coach.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Math (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Excellent English Excellent communication skills Confident in personality Attention to detail in work Good written skills Mature outlook Motivated to learn new skills Flexible approach to work Smart appearance
About this employer
Ankerside Physiotherapy Clinic, established in 1986, serves the physiotherapy needs of the West Midlands, Warwickshire and Staffordshire from our physiotherapy clinics situated in the town centres of Nuneaton, Tamworth, Coventry, Birmingham and Warwick.
After this apprenticeship
If the candidate demonstrates their commitment, there could be a permanent role subject to opportunities and depending on vacancies at that time.
Ask a question
The contact for this apprenticeship is:
NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000002997.
Apply now
Closes in 18 days (Friday 19 December 2025 at 11:59pm)
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