Medical Receptionist Administration Apprenticeship

Hetton Group Practice

Tyne and Wear (DH5 9EZ)

Closes in 25 days (Friday 2 January 2026 at 11:59pm)

Posted on 28 November 2025

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Summary

We are looking for a medical receptionist apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.

• Wage:

  £14,918.80 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, between 8.30am-6.00pm (rota in place).

  38 hours a week

• Start date:

  Monday 5 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an ideal opportunity for those who possess a proven ability to deal with all aspects of front and back office duties. As an apprentice within a GP practice you’ll be expected to turn your hand to various jobs whilst maintaining a professional attitude at all times.

So if you're an organised individual with an ambitious attitude, then this is the perfect career opportunity for you.

Essential functions & basic duties:

• Communicating over the telephone with clients and colleagues
• Work on reception area, meet and greet visitors
• Use excellent customers service continuously
• Organise and report data
• Managing in house computer system’s
• Use a diary system
• Sending and Receiving Emails
• Postal and Stationery Duties
• Filing and maintaining internal documents
• Store and retrieve information
• Meeting and greeting visitors
• Scanning document
• Due to the nature of the role you will have to sign a confidentiality agreement

Where you'll work

Francis Way
Hetton-le-Hole
Houghton Le Spring
Tyne and Wear
DH5 9EZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAVITY DENTAL TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• An apprenticeship includes regular training with a college or other training organisation
• At least 20% of your working hours will be spent training or studying

Requirements

Desirable qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Initiative
• Responsible
• Punctual
• High level of motivation
• Teamwork
• Able to multi-task

About this employer

Hetton Group Practice is a UK GP practice providing family health services, including advice, vaccinations, prescriptions, and treatment.

https://www.hettongp.nhs.uk/ (opens in new tab)

After this apprenticeship

• Full-time post following completion of the apprenticeship programme

Ask a question

The contact for this apprenticeship is:

CAVITY DENTAL TRAINING LIMITED

The reference code for this apprenticeship is VAC2000002863.

Apply now

Closes in 25 days (Friday 2 January 2026 at 11:59pm)

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