IT Support Apprentice
CIPHER IT LTD
Coventry (CV1 2TT)
Closes in 6 days (Monday 22 December 2025 at 11:59pm)
Posted on 15 December 2025
Contents
Summary
Our client is looking for a motivated and enthusiastic IT Apprentice to join a vibrant and ever-growing team. Are you logically and technically minded? Do you want to achieve qualifications whilst gaining real life workplace experience through an Apprenticeship with JBC Skills? If so, apply now!
- Wage
-
£16,096.60 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Thursday 8:15am to 5:30pm and Friday’s 8:15am to 4pm
41 hours a week
(Aged 18+ years of age)
Monday to Thursday 8:15am- 5:00pm and Friday 8:15am- 4:00pm 39 hours a week
(Aged under 18 of age).
41 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
- Be a helpful technician– Helpdesk Habits Customer Service course provided
- Input within team meetings
- Support queue– working on assigned tickets
- Technical calls- taking calls in technical queue and triage
- Tech onsite shadowing and assistance
- Customer Service
- Department Development- New ideas to Support Team Leader
- Time Management- Managing own tickets and time entries
- Customer site knowledge - Ability to retrieve / notice inconsistencies in info
- Ongoing Training Development - Assigned Training
- Personal and shared work area maintenance and cleanliness
- Follow company policies & procedures, Health & Safety, and GDPR processes
- Proactively referencing knowledge base before asking others
- Cyber Security knowledge, understanding and awareness
- Cipher services knowledge and understanding
Where you'll work
Coventry University Technology Park, Puma Way
Coventry
CV1 2TT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JBC SKILLS TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- An apprenticeship includes regular training with JBC Skills Training
- At least 20% of your working hours will be spent training or studying
- On completion, the Apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship
- You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work
More training information
- We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small
- When you apply to our apprenticeship we will look to match you to an employer who is looking to hire an apprentice
- Once hired, we provide you with structured off-the-job training and support you to gain qualifications and complete your apprenticeship
- You will also be learning on-the-job skills with your employer
Requirements
Essential qualifications
GCSE in:
- English (grade Grade C (4) or above)
- Maths (grade Grade C (4) or above)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
At Cipher-IT Limited we are proud to be a leading provider for technology systems, managed service and preventative maintenance. Since 2000 we have provided leading edge technology to enhance our client’s systems. Providing security and peace of mind enables clients to focus on their business goals above all. We service customers both locally and on a national scale to serve all your needs in a timely, consistent and professional manner. Our mission is to provide powerful solutions that are suitable for the largest of businesses, while having the ease of use and affordability that small businesses demand. Through this combination of power, ease of use and affordability, Cipher IT also provide you with the most advanced technology at the best price. Our office is located in Coventry.
After this apprenticeship
- Potential ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate
Ask a question
The contact for this apprenticeship is:
JBC SKILLS TRAINING LIMITED
The reference code for this apprenticeship is VAC2000002133.
Apply now
Closes in 6 days (Monday 22 December 2025 at 11:59pm)
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