Business Administrator Apprentice
ACHIEVE PHYSIOTHERAPY LTD
Birmingham (B17 9NJ)
Closes in 15 days (Monday 26 January 2026 at 11:59pm)
Posted on 8 January 2026
Contents
Summary
We are looking for a confident, people-focused Business Administrator to join our friendly team. You’ll be the heart of the clinic’s daily operations — supporting clients, keeping our systems running smoothly, and ensuring every visitor leaves feeling cared for and valued.
- Wage
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£15,704 a year
Check minimum wage rates (opens in new tab)
£12.21 (aged 21 and over) £10 (aged 18 to 20) £7.55 (aged under 18)
- Training course
- Business administrator (level 3)
- Hours
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Monday – Friday: 9am to 5:30pm (half hour lunch).
40 hours a week
- Start date
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Monday 9 February 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Achieve Health is a leading health and wellness clinic dedicated to providing outstanding patient care and a holistic approach to health. Our new flagship clinic in Harborne represents the next step in our growth — a modern, welcoming space focused on empowering our clients to achieve their best physical and mental wellbeing.
Client Care & Front of House Duties:
- Be the welcoming face of Achieve Health, greeting all clients warmly and professionally.
- Confidently handle client check-ins and mark attendance accurately.
- Manage client bookings, rebook appointments following cancellations, and ensure schedules run smoothly.
- Handle payments and raise invoices promptly and accurately.
- Respond to client queries via email, phone, and the business WhatsApp with kindness and empathy.
Administration & Organisation
- Keep accurate records of client visits, payments, and communications.
- Support the clinical team with smooth day-to-day running of the clinic.
- Assist with maintaining stock levels and ordering clinic supplies when required.
Marketing & Social Media
- Take initiative to create engaging content for our social media channels — particularly Instagram and Facebook.
- Regularly upload stories and posts that showcase clinic life, promote services, and reflect our caring, community-focused ethos.
- Collaborate with the wider team to develop innovative ideas for local marketing and brand growth.
You’ll thrive in this role if you are:
- Confident and personable – you enjoy engaging with people and providing a warm, professional client experience.
- Organised and proactive – you can multitask and keep things running smoothly behind the scenes.
- Empathetic and kind – you listen well and handle sensitive situations with care and understanding.
- Creative and tech-savvy – you enjoy using social media and have a flair for visually engaging content.
- Reliable and detail-oriented – accuracy in bookings, invoices, and communications is second nature to you.
Where you'll work
70 High Street
Harborne
Birmingham
B17 9NJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IXION HOLDINGS (CONTRACTS) LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.
Requirements
Desirable qualifications
GCSE in:
- English (grade A* - C/Grade 4 - 9)
- IT Skills (grade A* - C/Grade 4 - 9)
- Maths (grade A* - C/Grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Social Media Skills
- Fluent English speaking
About this employer
Employer background: Tell us about the organisation. Achieve Health is a leading physiotherapy and wellbeing clinic known for its hands-on, personalized approach to care. We focus on helping clients achieve real, lasting results — with over 95% recommending us to family and friends. Our team is passionate, collaborative, and dedicated to continuous improvement, making Achieve Health a rewarding place to grow and make a genuine impact.
After this apprenticeship
Continue on to PA work or managing the reception department and business admin roles.
Ask a question
The contact for this apprenticeship is:
IXION HOLDINGS (CONTRACTS) LIMITED
The reference code for this apprenticeship is VAC2000001934.
Apply now
Closes in 15 days (Monday 26 January 2026 at 11:59pm)