Business Administration Apprentice

RETTIG (UK) LIMITED

Chester Le Street (DH2 1AG)

Closes in 14 days (Friday 5 December 2025)

Posted on 21 November 2025

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Summary

Working within a fasted paced customer first focused team, you will act as the first point of contact for Purmo Group Customer Services, by providing support to both internal and external customers.

• Wage:

  £14,526.20 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Depending on age we can offer in the region of 8% above the minimum rate for apprentices.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 8.30 - 4.30pm or 9am - 5.00pm.

  37 hours a week

• Start date:

  Monday 5 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

MAIN DUTIES:

• To ensure that all telephone & email enquiries and complaints are correctly logged and actioned within SLA throughout the case life cycle, ensuring all call flow and escalation processes are followed
• Accurately process customer orders in a timely fashion to meet export, warehouse and delivery cut-off times.
• Raising all customer credit notes.
• Assist customers in making purchasing decisions.
• Providing a focused and timely quotation service, including discounts and ‘Specials’
• To support and investigate all after-sales activities, including POD’s, invoice discrepancies, warranty claims and damages.
• Provide technical support for all product ranges.
• Identify opportunities to enhance the customer experience.
• To comply with all data protection regulations.
• The jobholder is expected to be fully flexible to ensure that customer service levels remain unaffected at all times.

Where you'll work

Unit 2C
Drum Industrial Estate
Chester Le Street
DH2 1AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TDR TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

All training will take place in the workplace.

A TDR training officer will visit you every month to assess you on the job.

Requirements

Essential qualifications

GCSE in:

• English Language or English Literature (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative

About this employer

We are Purmo Group. From 72 years of development, acquisition and growth, we can offer products and systems for every part of the generation, distribution, emission and control of indoor heating and cooling, as well as having the foremost experience in the design, installation and performance of complete systems. So, we don’t just see our business in terms of our high-performing, responsibly designed products. We aim to see them combined into whole solutions for more efficient buildings – whether it’s us who designs them or the professionals in the installation industry that we support.

https://www.purmogroup.com/about-us/who-we-are/ (opens in new tab)

After this apprenticeship

Full-time position upon completion of the apprenticeship, for the right person.

Ask a question

The contact for this apprenticeship is:

TDR TRAINING LIMITED

The reference code for this apprenticeship is VAC2000001820.

Apply now

Closes in 14 days (Friday 5 December 2025)

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