Operations Support Apprentice
ST.JAMES'S PLACE MANAGEMENT SERVICES LIMITED
Solihull (B90 8BG)
Closes on Friday 9 January 2026
Posted on 21 November 2025
Contents
Summary
Join our Field Management Function, based in our Solihull office and gain hands-on experience in financial services. This apprenticeship offers real insight into a busy office environment, supporting client service while developing core skills in administration, communication, and problem-solving to build your long-term career.
- Wage
-
£22,330 a year
- Training course
- Financial services administrator (level 3)
- Hours
-
Monday to Friday, typically 9.00am - 5.00pm.
Apprenticeship typically is 12 months in length.
We offer a permanent contract.
35 hours a week
- Start date
-
Monday 14 September 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In Solihull, the team is responsible for reception duties, diary and facilities management, project support and creating a welcoming, professional environment for all visitors.
Key responsibilities:
- Manage meeting room diaries and ensure supplies are available and in stock
- Work closely with Facilities to support the smooth running of the office
- Provide a first-class reception service including switchboard management, welcoming and assisting visitors, and ensuring client and visitor sign-in processes are followed
- Deliver excellent hospitality for visitors to the location
- Provide diary management and administrative support to Field Managers
- Take minutes in meetings and ensure they are distributed promptly
- Support delivery of local and national projects
- Assist with location-related events and ad-hoc operational tasks
- Update key documents and reports as required
Where you'll work
One Central Boulevard
Central Boulevard, Blythe Valley Park, Shirley
Solihull
B90 8BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIES LEARNING SOLUTIONS LIMITED
Training course
Financial services administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
- Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
- Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
- Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
- Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
- Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
- Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
- Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
- Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
- Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
- Plan, organise and prioritise own tasks, managing time and resources effectively.
- Identify opportunities for continuous improvement and recommend solutions to improve processes.
- Apply current and developing sustainable principles and techniques relative to role.
- Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
- Work in line with organisational equity, diversity, and inclusion policies.
- Apply professional standards and best practice to support positive outcomes for stakeholders, in accordance with legal, regulatory, and ethical rules and principles.
- Deliver customer service to internal and or external stakeholders that meets their requirements, considering service level agreements, and ethical and financial regulations, such as Treating Customers Fairly (TCF) principles, Know Your Customer (KYC), and identifying and supporting vulnerable customers.
- Collaborate with and support financial services teams with planned and ad-hoc tasks or projects.
- Identify potential risks and align tasks with company guidelines to effectively mitigate risks, escalating where appropriate.
- Escalate issues where appropriate in line with organisational policies, procedures, and legal and regulatory requirements.
- Use digital systems and processes to meet business and customer needs, considering financial services regulatory and governance requirements.
- Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
- Develop and maintain collaborative and positive relationships with key stakeholders, ensuring a clear understanding of their individual expectations and needs.
- Select and use appropriate communication methods for the audience and circumstances, and convey technical and non-technical information to stakeholders, adapting as needed and in compliance with relevant policies, guidelines, and legislation.
- Use available tools and technique to research, collate, analyse, and present data relevant to their role and audience.
- Plan, organise and prioritise own tasks, managing time and resources effectively.
- Identify opportunities for continuous improvement and recommend solutions to improve processes.
- Apply current and developing sustainable principles and techniques relative to role.
- Participate in training and development activities related to their role, and stay up to date with relevant legal, regulatory, and other changes affecting the industry.
- Work in line with organisational equity, diversity, and inclusion policies.
Training schedule
The training will take place remotely, with online classes, access to materials and tutor support.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 5)
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
- Multi Task
- Confident communicator
About this employer
St. James’s Place the UK’s leading wealth manager is a FTSE 100 Wealth Management Company with over £212 billion of client funds under management. Our desire to provide a dedicated service extends not only to our clients but in everything that we do. We take our responsibilities very seriously, and a large part of our success is attributed to our people and their commitment and enthusiasm.
https://www.sjp.co.uk/careers/careers-at-sjp (opens in new tab)
After this apprenticeship
After the first 12 months of the programme you will roll into the team as a permanent member.
Ask a question
The contact for this apprenticeship is:
DAVIES LEARNING SOLUTIONS LIMITED
The reference code for this apprenticeship is VAC2000001782.
Apply now
Closes on Friday 9 January 2026
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.