Customer Service Apprentice

F T P ELECTRICAL TESTING SERVICES LTD

HULL (HU1 2RZ)

Closes in 20 days (Friday 12 December 2025 at 11:59pm)

Posted on 20 November 2025

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Summary

FTP Electrical is looking for a confident and motivated Customer Service Apprentice to support customers, engineers and internal teams. This is a great opportunity to learn within a long established electrical compliance company that values personality, communication skills and a proactive approach.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, shifts to be confirmed.

30 hours a week

Start date

Monday 5 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will become an important part of the office team, helping customers and supporting our engineering operations. FTP Electrical provides nationwide electrical compliance services which include fixed wire testing, PAT testing, fire alarm servicing, emergency lighting inspections, thermal imaging and more. Your role will be key in keeping everything running smoothly.

Typical duties will include:

  • Handling customer enquiries by phone and email
  • Booking and scheduling appointments for engineers
  • Providing updates to customers and ensuring records are accurate
  • Liaising with internal colleagues to help resolve queries
  • Learning about the different services FTP Electrical provides and how they support customer safety
  • General administrative tasks that help the office work efficiently
  • Preparing paperwork for engineers and ensuring files are complete

This is a busy environment where communication, confidence and a positive attitude are important.

Where you'll work

71-73 LISTER STREET
HULL
HU1 2RZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will complete the Level 2 Customer Service Practitioner apprenticeship through Hull College. Training will include a mix of workplace learning, online sessions and regular meetings with an assessor. You will develop skills in communication, professionalism, teamwork, organisation and customer handling while gaining experience from the FTP Electrical team.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative

About this employer

We focus on delivering the highest quality customer service and impartial advice, offering high-quality PAT testing for both commercial and domestic clients. Our qualified engineers ensure compliance with electrical safety regulations, so you can focus on what matters most.

https://www.ftpelectrical.com/ (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship, you may have the opportunity to move into a permanent Customer Service role. With experience, you could progress into roles such as Customer Service Advisor, Scheduler, Service Coordinator or similar positions within the compliance, facilities or electrical services sector.

Ask a question

The contact for this apprenticeship is:

HULL COLLEGE

The reference code for this apprenticeship is VAC2000001662.

Apply now

Closes in 20 days (Friday 12 December 2025 at 11:59pm)

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