Business Administrator Apprenticeship
WOOD INNOVATIONS LTD
Walsall (WS2 9HQ)
Closes in 13 days (Friday 5 December 2025 at 11:59pm)
Posted on 20 November 2025
Contents
Summary
A fantastic opportunity motivated to join our team as a Sales & Dispatch administrator. You will manage customer relationships and be able to work independently and as part of a team. Reporting to the Operations Manager, this role will be crucial to the success of our organisation and the candidate will complete a Business Admin apprenticeship.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday
9.00am- 5.30pm
40 hours a week
- Start date
-
Monday 15 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties to include but not be limited to:
- Monitor sales email inbox ensuring emails are dealt with in a timely manner
- Receiving and processing sales orders on the ERP system
- Verifying orders, including customer’s personal information and payment details
- Raising picking lists, checking off orders picked and processing delivery dockets from picked sales orders
- Preparing the daily haulage manifest and organising the haulage schedule with freight companies
- Ensuring that all relevant documentation is ready, on time, for handover to the haulage companies each day
- Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
- Imparting technical and product information to customers including offering alternative product choices
- Dealing with customer queries and complaints
- Proactive telesales function within the sales office focussing on individual and team KPIs
- Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
- Meet and greet in the office and dealing with any trade enquiries
- Work effectively with other departments
- General office administrative duties and any other duties that may be assigned
Where you'll work
Unit a5
Walsall Enterprise Park
Regal Dr
Walsall
WS2 9HQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALSALL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- Weekly off the job training
- Bi-weekly half day learning session
- Functional skills in English and maths if required
- Blended on/off the job training and location to be confirmed
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
Other requirements
·Option to join a contributory stakeholder pension scheme after three month’s service. ·Option to join the company’s health benefit scheme after three month’s service. ·Tech Scheme allows all employees to benefit from discount on tech goods. ·Workplace Bonus Scheme ·Cycle to work scheme. ·Staff health and wellbeing programme. ·Free on-site parking ·Kitchen/catering facilities on site including complimentary tea/coffee/milk/water/bread and butter. ·Opportunity for personal and professional development and attend external training seminars.
About this employer
About Us At Wood Innovations, we strive to build a progressive and forward-thinking team that is focused on personal growth and development. We understand that our employees are the foundation of our company, and we aim to create an environment that allows them to thrive and reach their full potential. Our commitment to providing outstanding customer service is a key competitive advantage, and we believe that this requires a team of passionate and dedicated individuals.
After this apprenticeship
- Opportunity for career progression within a dynamic, forward-thinking team who are willing to encourage and assist with career progression
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
The reference code for this apprenticeship is VAC2000001653.
Apply now
Closes in 13 days (Friday 5 December 2025 at 11:59pm)
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