Business Support/Administration Apprentice
INDEPENDENT TESTING COMPANY INC LTD
Mansfield (NG19 8RL)
Closes in 21 days (Friday 12 December 2025 at 11:59pm)
Posted on 20 November 2025
Contents
Summary
Put your skills to the test with Independent Testing Company INC Ltd. If you want support and opportunity with a flourishing business, this is the apprenticeship for you! ITC Ltd are looking to extend their team by recruiting a new apprentice to help in the day-to-day running of their busy office in Mansfield.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Pay will be reviewed upon performance and successful completion of apprenticeship
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 08:00 - 16:30
40 hours a week
- Start date
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Monday 15 December 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Support/Administration Apprentice, you'll be responsible for (but not limited to) the following:
- General administrative duties for the team such as creating quotes and coordinating site staff
- Set staff up for training/certification when needed
- Ordering office stationery/supplies / Distributing incoming post
- Creating and maintaining customer details and jobs on the CRM system
- Answering calls/emails and dealing with client queries in a professional and helpful manner
- Adhering to company procedures and policies
You’ll develop your skills alongside the Management and Admin Team, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by colleagues who have a great understanding of the job role; to achieve your full potential and share in the company’s success.
If you are committed and ready to take your first step into a real career with a fantastic team, then please apply now! This apprenticeship and opportunity with ITC Ltd will be highly competitive, so please don’t miss your chance!
Where you'll work
Unit H1a, Mill 3
The Business Park, Pleasley Vale
Mansfield
NG19 8RL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RNN GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become an all-rounded and successful administrator
- The Apprentice Standard you will be studying is Business Administration - Level 3
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Knowlwge of CRM systems
Other requirements
This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member.
About this employer
Information about the company Originally ITC was formed in 1996 to deliver Electrical Testing services to the many pit villages which were prominent around the company’s offices within Nottinghamshire and Derbyshire. We are now proud to service clients nationwide. Today the company has massively expanded its services but still employs staff who have been here almost since its inception and also carry out works for customers from the same time. ITC are proud to utilise apprenticeship schemes in order to build on its workforce and create opportunities for local people.
After this apprenticeship
- Further and higher skill development within the business. A lifelong career with ITC Ltd
Ask a question
The contact for this apprenticeship is:
RNN GROUP
The reference code for this apprenticeship is VAC2000001647.
Apply now
Closes in 21 days (Friday 12 December 2025 at 11:59pm)
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