Customer Service Apprentice

RICHARD LANG & SON LTD

DERBY (DE21 4AA)

Closes in 13 days (Thursday 4 December 2025 at 11:59pm)

Posted on 20 November 2025

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Summary

Working within a small team with Richard Langton dealing with all types of customer service enquiries/tasks, giving you a great opportunity to start your career.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. 8.30am - 5.00pm Monday to Thursday. 8.30am – 4.30pm Friday. 30 mins unpaid lunch break.

40 hours a week

Start date

Monday 15 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering calls
  • Taking customer orders
  • Chasing orders
  • Photo quotes
  • Credit Requests
  • Taking payments
  • Emailing and calling customers on a weekly basis to see if they require their orders

Where you'll work

1 ALFRETON ROAD
DERBY
DE21 4AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DCG

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 2/E or above or equivalent)
  • Maths (grade 2/E or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Organisation skills
  • Team working
  • Initiative
  • Reliability
  • Honesty
  • Good time keeping
  • Flexibility with workload
  • Able to work independently

Other requirements

May be times of working in other departments such as within the Warehouse, helping with displays. If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.

About this employer

As a family import and wholesale business, established over 75 years ago, we have a proven track record of offering innovative and unusual gifts. We specialise in finding "something different" and providing value for money without losing sight of quality.

http://www.richardlang.co.uk (opens in new tab)

Company benefits

Additional holidays for length of service. Christmas additional days off. Team Days out.

After this apprenticeship

  • Permanent position within a variety of roles

Ask a question

The contact for this apprenticeship is:

DCG

The reference code for this apprenticeship is VAC2000001563.

Apply now

Closes in 13 days (Thursday 4 December 2025 at 11:59pm)

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