Colleague Experience Coordinator Apprentice

Bromford Housing Group Ltd

Wolverhampton (WV10 6TB)

Closes in 4 days (Wednesday 26 November 2025)

Posted on 18 November 2025

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Summary

As a colleague experience apprentice, you will provide friendly and efficient support throughout the colleague lifecycle, helping to keep information accurate and assisting with a variety of HR tasks across the business. You’ll thrive in a busy, fast-paced environment and enjoy learning new skills while making a real impact.

Wage

£19,757 a year

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Salary: Year 1 – £19,757 (under 21) / £23,874 (21+)

Training course
HR support (level 3)
Hours
Monday to Friday 9am to 5pm

38 hours a week

Start date

Monday 19 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support with colleague-related tasks and queries
  • Maintain accurate colleague records
  • Work with payroll to ensure timely payments
  • Contribute to a smooth, efficient HR service

Where you'll work

Venture Court, Broadlands
Wolverhampton
WV10 6TB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Creative
  • Patience

About this employer

We are a housing association – one of the biggest in the country, with almost 48,000 homes spread across central and south west England. We believe in providing warm, safe and secure homes. But ultimately, we’re a people business. Not only do we care about the 110,000 people who live in our homes, we want them to thrive.

https://www.bromford.co.uk/ (opens in new tab)

Company benefits

Flexible Benefits include - Gym membership, Private medical cover, Pension plan, travel insurance, Cycle to work and many more

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Progression to Colleague Experience Coordinator role
  • Further development and qualification in HR services

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

The reference code for this apprenticeship is VAC2000001278.

Apply now

Closes in 4 days (Wednesday 26 November 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.