Office Junior Customer Service Apprentice
T(N)S CATERING MANAGEMENT LIMITED
Warwickshire (CV32 4YS)
Closes in 15 days (Thursday 4 December 2025)
Posted on 17 November 2025
Contents
Summary
This is a fantastic opportunity to join TNS Catering as an Office Junior Apprentice. You will have the opportunity to gain experience across multiple departments including accounts, sales and all administrative functions whilst completing a level 2 Customer Service Practitioner Apprenticeship standard.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
37.5 hours per week, Monday - Friday, 8.30am - 4.30pm
38 hours a week
- Start date
-
Monday 5 January 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Screening calls and taking detailed, accurate messages where necessary
- Managing the reception area, including welcoming customers and guests
- Weekly stationery inventories to ensure all stock is up to date and ordering more when necessary
- Managing and distributing all incoming and outgoing post and couriers
- Photocopying, faxing, binding and filing all company documents
- Booking meeting rooms and organising refreshments
- Helping company colleagues with email correspondence
- Updating contact lists on the company database
- Providing telephone support during peak times
- Office cover during holidays
- Assisting the office manager with regular health and safety checks
- Processing purchase orders for requested items
- Recording utilities, including meter readings and resolving any issues
- Ad-hoc secretarial duties, including running personal errands and booking lunches
- Contribute to team projects and initiatives as needed
- Collecting, verifying, and reviewing data
Where you'll work
Perseus House 3 Chapel Court Holly Walk
Leamington Spa
Warwickshire
CV32 4YS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Customer Service Practitioner Level 2
- The apprentice will have regular one to one sessions with a dedicated trainer either remotely or through visits to the workplace
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
About this employer
TNS Catering are an award winning company creating and enhancing a new style of management for the provision of catering services in business & industry, healthcare and education sectors of the food service market. Mission Statement Throughout the Country we wish, within our selected business area, to be the preferred source of catering and associated services, contributing to a better-quality working environment. By being close to our customers, we fulfil their needs with innovative high-quality solutions. Through empathy, responsiveness and dependability, we seek to earn their loyalty. Our cultures attract and nourishes individuals who are energetic, committed and have a passion for our business. We respect differences and pledge to act responsibly in social, environmental and business contexts. By striving to be the best in our business we achieve growth and increased value for our customers and employees. Culture Our ability to provide excellent support both locally and nationally. To produce locally sourced food as close to service time as possible. To provide an environment in which all our employees develop to their full potential. To always deliver on our promises, to offer our clients a catering service which is based on trust and partnership. Core Values Valuing our employees Exceeding our customers’ expectations Delivering our promises every day Excellent food Excellent services
After this apprenticeship
For the right candidate this apprenticeship will lead to a permanent position within TNS Catering, this is an excellent opportunity for somebody looking to build their career.
Ask a question
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
The reference code for this apprenticeship is VAC2000001012.
Apply now
Closes in 15 days (Thursday 4 December 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.