Customer Service Apprentice

Molson Coors Beverage Company

Burton on Trent (DE14 1NG)

Closes on Saturday 31 January 2026

Posted on 14 November 2025

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Summary

Our apprenticeship programme offers world-class training, tailored on-the-job learning, and insight into our brands, customers, competitors, and the wider sector. You’ll be supported by a dedicated mentor, and work toward a nationally recognised qualification - laying the foundation for a confident and capable career in customer service.

Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. Shifts to be confirmed.

35 hours a week

Start date

Monday 7 September 2026

Duration

2 years

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • As a Customer Service Apprentice, you’ll play a vital role as the voice of our business - supporting pubs, restaurants, and other customers with equipment inquiries and maintenance requests 
  • You will apply your passion, dedication, and talent to help our business grow and be to be first choice for our people, our customers and our consumers
  • In return we’ll develop and invest in your skills and experience and give you the best start on your career journey
  • Based on a hybrid schedule at our Burton-on-Trent Head Office, you’ll build skills, handle diverse tasks, and foster strong relationships with colleagues and customers

Where you'll work

Molson Coors HQ
Horninglow Road
Burton on Trent
DE14 1NG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HIT TRAINING LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

Maths, English, Science (grade 5 GCSE (grades 4-9))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Adaptable
  • Curious
  • Collaborative
  • Passionate
  • Proactive

About this employer

At Molson Coors, we've been bringing people together over a cold beer for more than 200 years. Our award-winning portfolio includes beloved brands such as Coors, Carling, Madri Excepcional and Blue Moon. Our diverse range also features popular brands like Aspall, Rekorderlig, Staropramen, and Doom Bar. As a global leader in the beverage industry, we are deeply committed to promoting responsible drinking and driving sustainability.  With a presence in over 100 countries and a team of 16,000 employees, we are dedicated to fostering a sustainable future for our communities and championing responsible drinking worldwide.  Joining us means becoming part of a company that values tradition while innovating to meet the evolving tastes of our consumers. We believe in celebrating all of life’s moments together and making a positive impact in the world.  As a People First organisation, we’re happy to discuss flexible working options.

http://www.molsoncoors.com (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Customer Service Practitioner

Ask a question

The contact for this apprenticeship is:

HIT TRAINING LTD

The reference code for this apprenticeship is VAC2000000753.

Apply now

Closes on Saturday 31 January 2026

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After signing in, you’ll apply for this apprenticeship on the company's website.