Pharmacy Services Assistant - Level 2 Apprenticeship

Hingley Pharmacy (Highgate)

Cradley Heath (2 available locations)

Closes in 16 days (Monday 1 December 2025 at 11:59pm)

Posted on 14 November 2025

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Summary

A Level 2 Pharmacy Services Assistant apprenticeship trains you to support pharmacists with dispensing, customer service, stock management, and health advice. You learn practical skills while working toward a recognised qualification.

Wage

£0 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Pharmacy services assistant (level 2)
Hours
Monday - Friday, 9.30am - 5.30pm

35 hours a week

Start date

Monday 8 December 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist in dispensing prescription medicines
  • Prepare and label medicines under supervision
  • Manage stock: ordering, storing, and rotating products
  • Provide customer service and basic health advice
  • Handle over-the-counter sales
  • Use pharmacy IT systems
  • Maintain accurate records and paperwork
  • Keep the pharmacy clean, safe, and organised
  • Support pharmacists and technicians with daily operations
  • Follow confidentiality, health & safety, and legal requirements

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • 95 High Street, Cradley Heath, B64 5HF
  • 59 Cradley Road, Cradley Heath, B64 6AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Pharmacy services assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • receive and log prescriptions
  • assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
  • work according to legislative requirements, and organisational policies
  • order, receive, maintain and issue pharmaceutical stock
  • provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
  • work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
  • act in accordance with systems and organisational governance
  • recognise and act within the pharmacy regulatory, legal and ethical standards
  • support the team in the development of others
  • maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
  • communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
  • handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
  • use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
  • demonstrate person centred care and support within a pharmacy setting
  • make pharmacy patients and patient safety your first concern
  • use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
  • maintain the interests of patients and the health of the public
  • promote and advocate equality, diversity and inclusion
  • promote healthy lifestyles to customers
  • work safely within the parameters of your role using Standard Operating Procedures
  • apply policies which relate to health and safety at work
  • act appropriately in situations to prevent harm to yourself and others

Training schedule

Pharmacy Services Assistant Level 2 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Hingley Pharmacy is a family-run group of NHS community pharmacies across the West Midlands, including Birmingham, Solihull, Wolverhampton and the Black Country. They provide dispensing, over-the-counter advice, Pharmacy First services, blood pressure checks and more. The group also uses robotic dispensing to improve safety and free up staff for patient care.

After this apprenticeship

  • After a Level 2 Pharmacy Services Assistant apprenticeship, you can progress to a Level 3 Pharmacy Technician apprenticeship, take on more clinical and dispensing responsibilities, or move into supervisory or specialised pharmacy roles

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

The reference code for this apprenticeship is VAC2000000704.

Apply now

Closes in 16 days (Monday 1 December 2025 at 11:59pm)

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