Income Recovery Apprentice

London Borough of Hammersmith and Fulham

Hammersmith, London

Closes in 20 days (Friday 5 December 2025)

Posted on 14 November 2025

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Contents

Summary

This apprenticeship consists of an 18 month, long opportunity to build on your organisational and communication skills and apply your ‘can-do’ attitude whilst working towards a Housing and property management / Skills England level 3 qualification.

Wage

Check minimum wage rates (opens in new tab)

London Living Wage.

Training course
Housing and property management (level 3)
Hours
Monday to Friday between 9am - 5pm.

36 hours a week

Start date

Monday 12 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The job – you will:

Work and carry out the functions of the Rental Income Section – Rental Income, Welfare Benefit and Leasehold teams.

Deliver a range of administrative functions such as diary management, photocopying, scanning, filing and responding to requests for information via email, letter and telephone calls.

Maintain and update records and support teams with data entry and numerical data.

Develop professional relationships with your own team and with others who we work alongside and provide services to.

Build on your existing communication skills, gain invaluable experience and build your self-confidence through your day-to-day workplace activities. 

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • 145 King Street, Hammersmith, W6 9JT
  • Town Hall, King Street, London, W6 9JU
  • Clockwork Building, 45 Beavor Lane, London, W6 9AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KINGDOM ACADEMY LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

Training and Development – Within your role you will:

Complete a Housing and Property Management Level 3 qualification in the Income Recovery Team which will be funded by the Council. This will involve attendance at a college and/or completing tasks in the workplace (depending on specific course requirements).

As a H&F Apprentice, you will fully commit to the 20% off-the-job training requirements of the post alongside your normal day-to-day job. You will complete a course of study and all learning and development requirements of the role.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

Other requirements

Be a Hammersmith & Fulham resident aged 16+. We encourage you to apply if you are a school/college/university leaver and would like to kick-start your career or fancy a career change. Applicants of all ages 16 + will be considered. You must not currently be qualified in the Level 3 Housing / Property Management Assistant qualification.

About this employer

Hammersmith & Fulham is one of London's leading councils. We aim to be the best. The council is currently controlled by a Labour Party administration and the Leader of the Council is Councillor Stephen Cowan

https://careers.newjob.org.uk/LBHF (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained a professional qualification which will improve your chances of finding work either within the Council or with another employer or help you move on to a higher-level apprenticeship elsewhere. 

You will have networked across the Council and be aware of the internal job market during your time with us, and we will provide support on your approach to the wider job market as part of your development programme.

Ask a question

The contact for this apprenticeship is:

KINGDOM ACADEMY LIMITED

The reference code for this apprenticeship is VAC2000000686.

Apply now

Closes in 20 days (Friday 5 December 2025)

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