Customer Service/Administrative Apprentice

BROOKS LAW LTD

HULL (HU12 8EU)

Closes in 24 days (Friday 12 December 2025 at 11:59pm)

Posted on 14 November 2025

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Contents

Summary

Working for a firm of solicitors based in Hedon, this is a fantastic opportunity to take the first steps of a career within a legal environment. This role offers good progression routes for the right person.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday – 9am – 5pm

35 hours a week

Start date

Monday 22 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

· To assist all fee earners and secretaries

· Assist reception and attend to visitors

· Deal with enquiries on the phone and face to face

· Supply information regarding the firm to clients and customers

· Opening, Enveloping and Franking the Post and ensuring this ready for collection.

· Filing and getting files out to deal with post

· Assisting reception as required, answering the telephone, faxing and photocopying documents.

· Light domestic duties (washing up, tea rounds etc).

· Assisting with the archiving of files

· Assisting other members of staff members and fee earners when required

· Putting the Bins Out

· Occasionally assisting with client queries and requests.

Where you'll work

13 ST. AUGUSTINES GATE
HEDON
HULL
HU12 8EU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MCARTHUR DEAN TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills

About this employer

Jane Brooks Law was established in 2007 and is a modern company with traditional values. We are committed to providing dependable and friendly services tailored to our clients individual needs.

After this apprenticeship

Excellent future prospects for the right candidate

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

The reference code for this apprenticeship is VAC2000000670.

Apply now

Closes in 24 days (Friday 12 December 2025 at 11:59pm)

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