APPRENTICE BUSINESS SUPPORT OFFICER

CLAYTON-LE-MOORS MOUNT PLEASANT PRIMARY SCHOOL

Accrington (BB5 5NH)

Closes in 16 days (Monday 1 December 2025)

Posted on 14 November 2025

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Summary

The Headteacher and Governors are looking to appoint an enthusiastic Apprentice Business Support Officer to join our busy school office. The role will include: Providing general clerical and administrative support, including word processing, filing routine correspondence, distributing mail, basic reprographics.

• Wage:

  £0 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Term Time Only

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 8.30am-4.30pm hours.

  37 hours a week

• Start date:

  Monday 5 January 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• 8.30am-4.30pm hours.
• The role will involve greeting children, parents & visitors, answering the phone & checking emails.
• Duties will include dealing with school meals, payments for meals and school trips, the school website and social media, helping to assist the school business manager with finance and other generic admin duties such as copying, filing and scanning. Working on SIMS our school system, ParentPay, our text messaging system Teachers to Parents.

Where you'll work

Earl Street
Clayton Le Moors
Accrington
BB5 5NH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH LANCS. TRAINING GROUP CIC

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training and support will be given to the apprentice on how to use the school systems, the apprentice will work along side the school business manager so they will be able to receive support on the job as and when needed.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4 or better)
• Maths (grade 4 or better)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Team working
• Non judgemental

About this employer

The children, staff and Governors of Mount Pleasant Primary School welcome you to our website. Its purpose is to help you learn more about the day-to-day life and work at Mount Pleasant. At Mount Pleasant, we aim to create an inclusive, happy, stimulating learning environment, which allows equal opportunities for all, where children will achieve their potential; intellectually, emotionally, physically and socially. ‘Every child matters, every moment counts.’ We know that children learn best when they are secure and happy. How they feel about themselves is fundamental to their success. Therefore, we also aim to develop life skills like self-confidence, initiative, perseverance and cooperation. We are very proud of the variety of experiences that are on offer to our children. The Senior Leadership Team, and I, would encourage new and prospective parents to ring or email school to talk to us further and book appointments to look around school any time. Gill Whittaker

http://www.mountpleasant.lancs.sch.uk/ (opens in new tab)

After this apprenticeship

We hope to be able to offer the apprentice a permanent position in the school office following successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP CIC

The reference code for this apprenticeship is VAC2000000634.

Apply now

Closes in 16 days (Monday 1 December 2025)

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