IT Technician Apprentice
DRIFT IT LTD
Hampshire (PO9 2NP)
Closes on Wednesday 31 December 2025
Posted on 14 November 2025
Contents
Summary
Are you looking to start your career in IT Support? Do you want to be part of an experienced team where you will develop new skills and knowledge in the IT industry? If the answer is YES, then this is the right opportunity for you. PETA are proud to be working with Drift IT to support them with the recruitment of an IT Technician Apprentice.
- Wage
-
£17,888 a year
Check minimum wage rates (opens in new tab)
Starting pay is depending on experience.
- Training course
- Information communications technician (level 3)
- Hours
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Monday- Friday
08.30 to 16.30 or 09.00 to 17.00
38 hours a week
- Start date
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Monday 12 January 2026
- Duration
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1 year 10 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is a fantastic first step towards working in IT support with local schools, this is a hybrid opportunity where you will be field based for the majority of the role. You will be part of a team where you will learn everything about IT support, schools broadband and much more!
The IT Technician will be responsible for the following duties:
- Remote IT support
- Shadow IT & AV technicians
- Work with network support
- Assist with IT maintenance
- Support Data Protection Act
- Help MD with daily routines
- Aid school IT coordination
- Maintain AV equipment
- Manage warranty process
- Install or reimage devices
- Follow access permissions
- Keep MIS info up to date
- Manage & close support tickets
- Handle quotes & purchases
General Requirements:
- Provide great customer care
- Organise work & aid team
- Investigate varied issues
- Manage time effectively
- Follow Health and Safety rules
- Follow company procedures
- Maintain confidentiality
- Do duties as appropriate
- Attend required meetings
Where you'll work
23-24 The Oakwood Centre
Downley Road
Havant
Hampshire
PO9 2NP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PETA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- A clean DBS security record
- Good numerical skills
- Good literacy skills
- Computer literate
- Able to prioritise
- Interpersonal skills
Other requirements
A clean DBS security record is required for this role.
About this employer
Drift IT provide straightforward, innovative, and hassle-free IT support to education providers. They have an extensive client base of schools in the South East and over 20 years’ experience in the sector, providing a proactive, friendly approach to IT support that has been developed specifically with the needs of educators in mind. In 2025, Drift IT won the ‘best apprentice employer of the year’ in PETA’s annual apprenticeship awards. We are a small company that really cares about the support we are giving to the local education sector. Friendly and supportive team genuinely working together to give the best service and IT support. We have been nominated for Apprenticeship provider of the year award for the last 2 years.
https://clickdrift.com/ (opens in new tab)
Company benefits
28 days holiday including Bank Holidays. Company pension scheme. Free parking on site. Any staying away expenses all covered plus staying away bonus. Perkbox employee scheme. Fantastic progression opportunity.
After this apprenticeship
- Potential career progression opportunities will be discussed throughout the apprenticeship
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC2000000623.
Apply now
Closes on Wednesday 31 December 2025
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