Business Administrator Apprentice
SPECIALIST TRAINING & CONSULTANCY SERVICES LTD
ACCRINGTON (BB5 5TU)
Closes in 25 days (Monday 22 December 2025 at 11:59pm)
Posted on 18 November 2025
Contents
Summary
The role will work as a member of the Operations Administration Team, fulfilling a variety of tasks from initial customer enquiries, through to processing examination results. The role will involve communicating to customers on the phone and by email, providing information as necessary on the training courses and services the company provides.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
The apprentice will be working from Monday to Friday, 8am - 5pm.
40 hours a week
- Start date
-
Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this apprenticeship role, you will be undertaking the following tasks & responsibilities:
- Take enquiry details by phone/email
- Process enquiries by phone/email
- Follow up customer enquiries
- Review customer account and identify opportunities for cross selling
- Attend events as required
- Customer account management - take, process and follow up customer enquiries
- Instructor paperwork preparation: Ensuring all paperwork is collated and correct
- Course note production: Ensuring adequate stock & all student notes are produced in time
- Certification, registrations, Driver CPC administration: Produce and send all course certificates in line with company policies
- Room Preparation: Set up rooms accordingly & co-ordinate lunch and refreshments for trainees
- Meet & Greet: Welcome Visitors, take registers, follow up with absent trainees, & direct trainees to allocated training room
- LinkedIn: Post content following approval, like & share content, & connect with customers
- Manage Trainer Qualifications, expiry dates: Record trainer qualifications & update schedule
- Update procedures for external awarding bodies: Maintain procedures for each external awarding body, & communicate the changes to appropriate personnel
- Update Operations Manual: Review and update procedures as per changes
Where you'll work
6 VENTURE COURT
METCALFE DRIVE
ALTHAM IND EST
ACCRINGTON
BB5 5TU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURNLEY COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3
- The apprentice's method of delivery will be day release. This means they will be working with the employer 4 days a week, and attend college 1 day a week for their study day
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Initiative
About this employer
Specialist Training & Consultancy Services LTD is a small friendly business, established since 1999, providing a family like atmosphere. Their employees are their culture, serving their long standing customer base who are the focus of the business.
After this apprenticeship
The apprentice will gain a Level 3 Business Administration Apprenticeship qualification.
Ask a question
The contact for this apprenticeship is:
BURNLEY COLLEGE
The reference code for this apprenticeship is VAC2000000607.
Apply now
Closes in 25 days (Monday 22 December 2025 at 11:59pm)
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