Administrative Support Assistant Apprentice
DG LEGAL LIMITED
LEICESTERSHIRE (LE11 5BG)
Closes in 28 days (Friday 12 December 2025 at 11:59pm)
Posted on 13 November 2025
Contents
Summary
This is an exciting opportunity to join DG Legal as a business administration apprentice. The successful candidate will support the internal and external consultants, answer phone calls and emails, arrange client calls/visits and keep the CRM system updated, as well as assist with other duties when necessary.
- Wage
-
Check minimum wage rates (opens in new tab)
Performance related pay increases – we conduct monthly performance reviews as part of our appraisal process.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday: between 9am - 5pm.
35 hours a week
- Start date
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Monday 12 January 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Administrative tasks involved in obtaining and maintaining Quality Assurance Standards
- Drafting documents
- Assisting with new firm applications to the SRA and BSB
- Assisting clients with our bespoke compliance software
- Preparing client care letters and terms of engagement
- Filtering and replying to emails
- Liaising with colleagues and clients
- Maintaining the CRM System to ensure that the client records are updated and accurate
- Diary management and arranging client calls/visits
- Assisting with other duties as necessary
- Use of IT Systems such as Office 365, Xero, Cademy, Monday.com. Capsule, GoCardless, Stripe as well as our own internally developed Compliance software
- Providing administrative support to the internal and external team of consultants
- They will support the Directors and other members of the management team with tasks commensurate to the role
- Answer calls to the office, take sufficiently detailed messages and transfer calls as appropriate
- Arrange client appointments/visits
- Filter and reply to emails from individuals from various backgrounds – the Company Director, Law Firm Managers, Solicitors, Barristers, Consultants and other members of the team at DG Legal
- Arrange and manage course bookings
- Assistance with course delivery administration
Where you'll work
39 THE RUSHES
LOUGHBOROUGH
LEICESTERSHIRE
LE11 5BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LOUGHBOROUGH COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Online attendance with Loughborough College within the first 15 months, one morning per week with on-site sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment
- Diarised visits from a dedicated Trainer/Assessor
- Attendance to Loughborough College for Functional Skills (if required)
- On-the-job training
- Off-the-job training
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
DG Legal are the largest provider of strategic and compliance services operating in England and Wales. We offer support to law firms with their day-to-day compliance obligations. We have a small internal team of consultants with a wider network of highly experienced remote based consultants who are leading experts in their field. We offer advice and assistance to Lawyers in a number of areas and a broad range of these are outlined below: • Quality Assurance Accreditations – Lexcel, SQM, CQS, WIQS • AML Compliance • UK GDPR and Data Protection • SRA Complaints Handling • Legal Aid Contract Compliance • New SRA, BSB and IAA Firm Authorisation • SRA Transparency Rules • SRA Standards and Regulations • General Business Development – marketing, strategy and management Most of our clients instruct us on a retainer basis and therefore pay us a monthly fee for our services and retain our advice and assistance on an ongoing basis.
https://dglegal.co.uk/ (opens in new tab)
Company benefits
28 days annual leave. Free parking or parking reimbursed. Perkbox. Potential opportunity for limited home working, On-site therapy dog.
After this apprenticeship
Progress to an employed position in either administration or in a compliance-related role.
Ask a question
The contact for this apprenticeship is:
LOUGHBOROUGH COLLEGE
The reference code for this apprenticeship is VAC2000000585.
Apply now
Closes in 28 days (Friday 12 December 2025 at 11:59pm)
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