Apprentice IT Technician

CUBIT TECHNOLOGY LTD

London (EC3A 7JB)

Closes in 28 days (Saturday 13 December 2025 at 11:59pm)

Posted on 13 November 2025

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Summary

This apprenticeship is for someone starting their IT career from the ground up.You’ll work closely with the Level 1 Support Team and the Build Team, learning how a busy MSP operates while assisting with helpdesk and hardware tasks. The focus is building strong fundamentals: reliability, communication, process discipline, and technical competence

Wage

Check minimum wage rates (opens in new tab)

£18,000–£20,000

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm

38 hours a week

Start date

Saturday 20 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Core Responsibilities:

Helpdesk & Support:

  • Answer, log, categorise, and update incoming calls and emails into the helpdesk system
  • Handle straightforward tickets such as spam reports, password resets, printer issues, and basic user queries
  • Escalate anything outside your scope without delay
  • Keep ticket notes clear, accurate, and up to date

Device Builds & Hardware:

  • Build and configure new laptops and desktops using internal checklists
  • Perform rebuilds, reimages, updates, and quality checks
  • Assist with routine stock checks, asset updates, and equipment readiness
  • Support secure disposal, recycling, and device return processes

Client Site Activities:

  • Collect and drop off laptops/IT equipment at local client sites
  • Maintain a professional presence at all times
  • An Oyster card is provided for business travel between sites

Account & System Setup:

  • Create user accounts, groups, mailboxes, and permissions under supervision
  • Assist with new starter onboarding and initial setup tasks

Repair Centre Liaison:

  • Log and track warranty repairs with Dell, HP, Lenovo, Apple, and other vendors
  • Manage collections, returns, updates, and communication between engineers and clients
  • Maintain accurate repair logs and device movement records

Assisting in Project Work (When Suitable)

  • Support senior engineers with small project tasks, such as device rollouts, cable management, user migrations, hardware setup, or documentation updates
  • Tasks will always be appropriate for apprentice level and guided by senior staff

Security & Compliance:

  • Follow all security procedures for handling devices, credentials, and user data
  • Store, transport, and process equipment in line with internal security standards
  • Immediately report any potential security or privacy concerns

Physical Requirements:

  • Able to carry and move typical IT equipment (laptops, monitors, small peripherals)
  • Comfortable walking to nearby client locations when required

Who We’re Looking For:

  • Genuine interest in technology and problem-solving
  • Reliable, organised, and eager to learn quickly
  • Strong punctuality and attendance - core expectations for this role
  • Clear communicator who asks questions instead of guessing
  • Friendly, respectful, and confident dealing with users
  • Must have the right to work in the UK
  • No driving licence required

Our Core Values (HELP)

H - Honesty & Transparency
E - Excellence
L - Love of Technology
P  - People & Partnerships

What It’s Like Working Here:

  • Expect a professional environment with a relaxed edge:
  • Background music during the day
  • Smart but relaxed dress code
  • Xbox/social area for lunch
  • A friendly team that supports apprentices and expects consistent effort

Where you'll work

John Stow House
18 Bevis Marks
London
EC3A 7JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard 
  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualifications

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C and above)
  • Math (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

Cubit Technology are a busy and growing IT support company based in central London. They specialise in managing and supporting IT for approx. 30 different small businesses. For almost all of their clients they provide a full-service IT contract. This means that they are responsible for managing their entire computing environment and providing all their users with support.

https://cubittech.com/ (opens in new tab)

After this apprenticeship

  • Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000000567.

Apply now

Closes in 28 days (Saturday 13 December 2025 at 11:59pm)

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