Apprentice Security Receptionist/Nursing Assistant

EAST LONDON NHS FOUNDATION TRUST

London (2 available locations)

Closes in 18 days (Wednesday 3 December 2025)

Posted on 13 November 2025

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Summary

Be a member of the security team based within the reception of the Forensic Directorate at medium and low secure sites. You will support security with the operation of various and complex access systems to contribute to a safe environment for patients, visitors, contractors and staff in accordance with Trust/Directorate policies and procedures.

Wage

Check minimum wage rates (opens in new tab)

Training course
Professional security operative (level 2)
Hours
Flexible shift patterns totaling 37.5 hours per week. TBC.

38 hours a week

Start date

Saturday 20 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The post holder will be based within the reception control room, monitoring security systems (CCTV, emergency alarms, fire alarms), supporting all access and egress through secure air-locks, acting as an administrator, and assisting staff with the Traka System (electronic key system).

They will deal with all visitors, contractors, and telephone calls in a polite, efficient and professional manner in accordance with Trust policy and local procedure.

The post holder will be based mainly at Wolfson House (Posnanski Court, 311-315 Green Lanes, Finsbury Park, London N4 2ES) but will also occasionally work at John Howard Centre (12 Kenworthy Rd, London E9 5TD).

Please note: Applicants for this post must be 18+ for security purposes.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • John Howard Centre, 12 Kenworthy Road, London, E9 5TD
  • 311-315 Green Lanes, London, N4 2ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE SKILLS PARTNERSHIP LIMITED

Training course

Professional security operative (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Follow assignment instructions relevant to operational duties.
  • Carry out work in compliance with all regulations, guidance, legislation and organisational policies and procedures.
  • Use security systems, applications and software, technology and equipment in line with organisational and operational requirements.
  • Take action in the event of an incident, disruption, alarm activation or emergency, liaising with relevant people, escalating when necessary and recording actions and outcomes to meet guidance or organisational requirements.
  • Complete and maintain accurate documentation or reports to meet current legislation, guidance, or organisational requirements.
  • Challenge suspicious activities on or around the site and apply SCaN principles (see, check, and notify).
  • Deliver customer service to all stakeholders, responding to the needs of individuals.
  • Navigate a site plan or map of their working environment and areas.
  • Carry out observation of designated areas, report and record any irregularities mitigating security and safety threats.
  • Use digital communication applications and information management systems to communicate, learn, share, and record information.
  • Use personal protection equipment (PPE) correctly.
  • Use verbal and non-verbal communication skills (for example the 'Power of Hello’) when interacting with individuals.
  • Use an appropriate tone of voice in all communications that reflect the organisations or client’s values.
  • Contribute to review and improve the daily operating processes and procedures.
  • Defuse potential conflict situations.
  • Identify the component parts of explosive and incendiary items, firearms, and other prohibited items.
  • Carry out dynamic risk assessments at sites or locations.
  • Carry out various searches (for example, of areas, people, vehicles or items) in a operational security capacity.
  • Apply operational security access control systems, procedures, and forms of authorisation in crowded space environments or publicly accessible locations.
  • Identify, handle or potentially confiscate sensitive material, dangerous or prohibited items.
  • Patrol assigned areas for operational security to control access, detect and respond to unwanted activities, communicate, and report findings.
  • Deploy the correct type of barrier in an operational security context safely.
  • Carry out vehicle safety checks and basic maintenance on CViT vehicles.
  • Operate specially adapted vehicles' security system including load and unload mode.
  • Calculate the shortest and safest route between vehicle and collection point.
  • Read maps to find locations for CViT and re-route in case of traffic or diversions (paper map and/or sat nav technology).
  • Use communications and mapping equipment when operating a CViT vehicle.
  • Carry out various searches (for example, of areas, people, vehicles or items) in a mobile security capacity.
  • Patrol assigned areas for mobile security to control access, detect and respond to unwanted activities, communicate, and report findings.
  • Deploy correct type of barrier in a mobile security context safely.
  • Carry out vehicle safety checks and basic maintenance on mobile security vehicles.
  • Read maps to find locations for mobile security response and re-route in case of traffic or diversions (paper map and/or sat nav technology).
  • Use communications and mapping equipment when operating a mobile security vehicle.
  • Carry out various searches (for example, of areas, vehicles, or items) from the control room.
  • Apply control room access control systems, procedures, and forms of authorisation in crowded space environments or publicly accessible locations.
  • Scan and track assigned areas for control room to control access, detect and respond to unwanted activities, communicate, and report findings.
  • Deploy correct type of barrier in a control room context safely.
  • Identify and use components of a control room system.
  • Gather and store CCTV footage for evidential use.
  • Follow assignment instructions relevant to operational duties.
  • Carry out work in compliance with all regulations, guidance, legislation and organisational policies and procedures.
  • Use security systems, applications and software, technology and equipment in line with organisational and operational requirements.
  • Take action in the event of an incident, disruption, alarm activation or emergency, liaising with relevant people, escalating when necessary and recording actions and outcomes to meet guidance or organisational requirements.
  • Complete and maintain accurate documentation or reports to meet current legislation, guidance, or organisational requirements.
  • Challenge suspicious activities on or around the site and apply SCaN principles (see, check, and notify).
  • Deliver customer service to all stakeholders, responding to the needs of individuals.
  • Navigate a site plan or map of their working environment and areas.
  • Carry out observation of designated areas, report and record any irregularities mitigating security and safety threats.
  • Use digital communication applications and information management systems to communicate, learn, share, and record information.
  • Use personal protection equipment (PPE) correctly.
  • Use verbal and non-verbal communication skills (for example the 'Power of Hello’) when interacting with individuals.
  • Use an appropriate tone of voice in all communications that reflect the organisations or client’s values.
  • Contribute to review and improve the daily operating processes and procedures.
  • Defuse potential conflict situations.
  • Identify the component parts of explosive and incendiary items, firearms, and other prohibited items.
  • Carry out dynamic risk assessments at sites or locations.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

Must be 18+ years old for security purposes.

About this employer

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

After this apprenticeship

Higher level security roles.

Ask a question

The contact for this apprenticeship is:

THE SKILLS PARTNERSHIP LIMITED

The reference code for this apprenticeship is VAC2000000547.

Apply now

Closes in 18 days (Wednesday 3 December 2025)

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