IT Support Apprentice
FLUID EM LIMITED
CAMBRIDGE (CB23 2TN)
Closes in 14 days (Monday 1 December 2025 at 11:59pm)
Posted on 13 November 2025
Contents
Summary
Do you have a passion for IT and providing support? Have a good understanding of PC hardware and software? We have an exciting position for an apprentice to assist with IT support. If you have what it takes, apply now!
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
8am - 4:30pm Monday - Friday
38 hours a week
- Start date
-
Monday 8 December 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Based primarily on a customer site, with supervision, this is a varied and interesting support position which allows the successful applicant to:
- Gain first line support and troubleshooting experience
- Develop the required soft skills to be able to deal with people at all levels within organisations
- Work at a number of client sites over a period of time
- Develop time management skills
- Work within real world IT situations
- Deal with both end user and server administration tasks
- Work with software and equipment from HP, Cisco, VMWare and
- Microsoft in both physical and virtual environments
- Be a valued member of a small team
Key responsibilities will be:
- To provide responsive IT support to client requests
- To provide proactive IT services
- To add value to the IT provision provided by the company
Where you'll work
BOURN HALL
HIGH STREET
BOURN
CAMBRIDGE
CB23 2TN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JBC SKILLS TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
On the apprentice's successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:
Level 3 Information Communications Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
The apprentice will attend the training in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.
Full days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.
The Information Communications Technician modules are:
- Cloud Fundamentals (5 days)
- Networking Fundamentals (5 days)
- Mobility and Operating System (5 days)
- IT and Business Principles (5 days)
Requirements
Essential qualifications
GCSE in:
- English (grade C (4) or above)
- Maths (grade C (4) or above)
Desirable qualifications
GCSE in:
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
Candidates should have a driving license and ideally their own mode of transport to move between client sites as required. This is an excellent opportunity for someone wanting to get into the Professional IT services field. Fluid partner with major IT vendors including Microsoft, HP and VMWare. Progression within the company is encouraged and highly likely where ambition is matched with excellent performance.
About this employer
Fluid is an established provider of network infrastructure, support services and cloud solutions to UK based SME businesses. Fluid designs world-class infrastructure solutions that solve complex WAN, LAN, Wireless and Security challenges. Our highly-skilled technical team and subject matter experts can help you achieve your evolving business needs.
After this apprenticeship
Possible progression to a level 4 apprenticeship and ongoing career development and progression opportunities upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
JBC SKILLS TRAINING LIMITED
The reference code for this apprenticeship is VAC2000000445.
Apply now
Closes in 14 days (Monday 1 December 2025 at 11:59pm)
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