Tenancy/Estates Team Apprentice

Ashfield District Council

Nottingham (NG17 8DA)

Closes in 15 days (Sunday 30 November 2025)

Posted on 13 November 2025

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Summary

Are you interesting in developing a career in social housing? Would you like the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience. If so, read on: - We have an exciting opportunity for an apprentice to join the Tenancy Team in the Housing Management Department supporting colleagues.

• Wage:

  Check minimum wage rates (opens in new tab)

  Up to 43 days per year including bank holidays (pro rata for part time) Local Government pension scheme

• Training course: Business administrator (level 3)
• Hours: 37 hours work over 5 days (Monday to Friday). Exact shifts TBC

  37 hours a week

• Start date:

  Monday 8 December 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• The successful candidate will support the Tenancy/Estates team to ensure that a high-quality
  customer service is delivered at all times, and team targets are met
• You will be dealing with tenants on a day-to-day basis by telephone, email and face to face, and also provide reception
  duties
• You will also be supporting with general administrative tasks and data input
• To deal with telephone queries and correspondence from tenants in respect of tenancy and estate issues
• To provide administrative and clerical support to the Tenancy Team, such as scanning, printing, filing documents and data entry
• Reception duties including attendance at meetings
• To collect, collate and input data and update computerised and manual systems as required
• To access IT systems to generate letters, reports and associated documents
• Write formal letters and other correspondence as required.
  To provide administrative support for current and former tenancy recharges
• Any other duties as assigned and deemed commensurate with the grade and overall responsibility of the post.

Where you'll work

Urban Road
Kirkby-in-Ashfield
Nottingham
NG17 8DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Desirable qualifications

GCSE in:

IT (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental

About this employer

As one of the largest employers in the area we offer a wide range of services across the district including housing repairs, parks and green spaces, neighbourhood wardens, environmental health, planning and customer services to name just a few. We are located near to the M1 and most of our sites are on a bus route or are within walking distance of a train station.

https://www.ashfield.gov.uk/ (opens in new tab)

Company benefits

Personal Development Discounted leisure facilities Retail discounts Free eye tests Cycle to work scheme Health and well-being

After this apprenticeship

Further career progression would be considered for the right candidate

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

The reference code for this apprenticeship is VAC2000000444.

Apply now

Closes in 15 days (Sunday 30 November 2025)

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