HR Support Apprenticeship - Darlington

REDDE PLC

Darlington (DL1 4PZ)

Closes in 14 days (Friday 5 December 2025)

Posted on 13 November 2025

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Summary

ZIGUP are looking for a new HR Support Apprentice to launch their career and help us transform HR Shared Services into People Operations! You will be studying toward your Level 3 HR Support Apprenticeship Qualification.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday- Friday (8am- 4pm or 9am- 5pm)

38 hours a week

Start date

Friday 12 December 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We’re putting the colleague lifecycle at the heart of everything we do – and this is your chance to be part of it. As an HR Apprentice, you’ll gain hands-on experience across the entire colleague journey, from onboarding to life events, while working towards a CIPD accredited qualification.

Day-Day Responsibilities:

  • Support key stages of the colleague lifecycle – from offer & onboarding to leavers
  • Build confidence giving first-line policy guidance and HR support
  • Learn how to keep HR systems accurate & compliant
  • Help shape new ways of working including HR Chat & Knowledge Bank
  • Deliver the brilliant basics that keep HR seamless 

IND01 

Where you'll work

ZIGUP, Northgate Centre, Lingfield Way
Darlington
DL1 4PZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose– and in turn help organisations and wider industry meet the challenges of a changeable operating environment.

On completion of this 12 month apprenticeship you will have gained your HR Support Level 3 Apprenticeship.

Requirements

Desirable qualifications

Other in:

  • Maths GCSE (grade Pass)
  • English GCSE (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills

Other requirements

The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early.

About this employer

ZIGUP is a leading integrated mobility solutions provider trusted by the UK’s top insurers, leasing companies and corporates. We deliver everything from vehicle rental and fleet management to accident management, repairs and maintenance.

After this apprenticeship

  • Possibility of a full time role after the completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

PARAGON EDUCATION & SKILLS LIMITED

The reference code for this apprenticeship is VAC2000000396.

Apply now

Closes in 14 days (Friday 5 December 2025)

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