Business Administrator Apprentice
HOPE 2 SLEEP
HULL (HU8 0SD)
Closes in 25 days (Friday 12 December 2025 at 11:59pm)
Posted on 12 November 2025
Contents
Summary
As a Business Administrator Apprentice at Hope2Sleep, you will play a key role in supporting the day-to-day operations of the charity. You will gain hands-on experience in stock control, customer service, and administration while working towards a nationally recognised Business Administration qualification
- Wage
-
£0 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
35 hours a week
- Start date
-
Monday 22 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Order stock from suppliers as required
- Maintain accurate stock records and update stock management systems
- Monitor inventory levels to ensure popular products are always available
- Assist with preparing and dispatching customer orders
- Ensure orders are packed correctly and dispatched on time
- Liaise with couriers and logistics providers if needed
- Communicate with customers by phone and email in a friendly, compassionate, supportive and professional manner
- Answer queries about products, orders, or services, referring to senior staff when appropriate
- Provide excellent customer service, ensuring customers feel supported
- Maintain accurate records of purchases and supplier information
- Prepare and send routine emails and correspondence
- Support the wider team with ad-hoc admin tasks
- Work collaboratively with colleagues to ensure smooth running of the organisation
- Willing to attend events when necessary and participate in social media posts with a profession and supportive attitude
- Follow all Hope2Sleep policies, including data protection and confidentiality
Where you'll work
85 INGS ROAD
HULL
HU8 0SD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MCARTHUR DEAN TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administration Level 3 Apprenticeship Standard:
- Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA) - Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
- Attending weekly classes to achieve the Standard
Level 3 Business Administration qualification
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
About this employer
Hope2Sleep is a Registered Charity run by Sleep Apnoea Sufferers, CPAP & Non-Invasive Ventilator Users and Sleep Professionals - all of whom are passionate and committed in volunteering to support people to get the safe restful sleep they deserve! We are a unique Charity, in that we support patients with all kinds of sleep disordered breathing,
After this apprenticeship
- The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
MCARTHUR DEAN TRAINING LIMITED
The reference code for this apprenticeship is VAC2000000293.
Apply now
Closes in 25 days (Friday 12 December 2025 at 11:59pm)
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