Business Admin Apprenticeship
QUICKLINE COURIERS LIMITED
LIVERPOOL (L24 9HJ)
Closes on Saturday 10 January 2026
Posted on 12 November 2025
Contents
Summary
Quickline Couriers provides a same day and dedicated transportation service for goods ranging from small vans to larger haulage vehicles. The premium service requires time critical responses and attention to detail. The company in its previous 7 years has grown into a well-known and relied organisation.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Normal working hours (07:00 - 18:00).
37 hours a week
- Start date
-
Sunday 25 January 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Liaise with the Transport Department to ensure new bookings are promptly covered.
- Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00).
- Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges.
- Always backup any verbal conversations with customers via email including additional charges.
Where you'll work
BUSINESS FIRST BLOCK A
25 GOODLASS ROAD
LIVERPOOL
L24 9HJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS FURTHER EDUCATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer.
- Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts.
- Participate in bi-weekly 1-1’s completed by line manager.
- Report to management and the rest of the team on your assigned customer accounts activity.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
About this employer
Established in 2016, Quickline Couriers offers same-day and dedicated delivery services. From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.
After this apprenticeship
A recognised qualification
You’ll receive an industry-recognized certificate, such as:
- Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
- Additional training in communication, problem-solving, and digital skills
- This qualification shows that you’re skilled in delivering excellent customer experiences
Ask a question
The contact for this apprenticeship is:
ACCESS FURTHER EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000000279.
Apply now
Closes on Saturday 10 January 2026
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After signing in, you’ll apply for this apprenticeship on the company's website.