Apprentice Operations & Support Services Coordinator (Professional Education)
DAVIES GROUP LIMITED
London (EC3V 0BG)
Closes in 22 days (Sunday 7 December 2025)
Posted on 12 November 2025
Contents
Summary
Exciting opportunity to join the Operations Team supporting the smooth delivery of key functions across the Professional Education division of Davies. This role involves supporting with workbook orders, invoicing, onboarding of new learners and coordinating workshops. NB. Role is home based with occasional travel to the London office.
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am - 5.00pm.
NB. Role is home based with occasional travel to the London office.
35 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
NB. Role is home based with occasional travel to the London office.
You will learn all aspects and tasks undertaken by the Operations Team, on a rotational basis including:
Workbook Ordering
- Support the processing and tracking of workbook/study guide orders for Davies and third parties' learners, ensuring timely delivery.
- Maintain accurate records of orders, distribution and queries.
- Respond to queries from colleagues regarding workbook ordering.
- Build relationships internally with our Delivery Teams to ensure maximum collaboration.
Invoicing Support
Assist with the preparation and processing of invoices.
Workshop Coordination
- Support the management of the workshops inbox, responding to queries and scheduling learners as required.
- Build relationships internally with our Tutors to ensure maximum collaboration.
Data Analysis and Reporting
Compile, analyse and present data reports as required.
Operations/Support Inbox
Support the management of the Operations/Support inbox, responding and actioning queries as required.
Onboarding
Support the onboarding of apprentices, building relationships with the Client Success team to ensure a swift and compliant onboarding process
Miscellaneous
- Represent and promote Davies Professional Education at external events and meetings.
- Be prepared to roll up sleeves & support other Professional Education internal teams if required.
- Build relationships across Davies to ensure collaboration across the Group.
- Maintain learner and Davies Professional Education data in line with policies and procedures.
- Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.
Where you'll work
5th Floor
20 Gracechurch Street
London
EC3V 0BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIES LEARNING SOLUTIONS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will work towards your:
- Business Administrator Level 3 Apprenticeship.
- Level 2 Functional Skills in English and Maths (if required).
- Training will be via Davies, virtually. 6 hours per week off the job training.
Requirements
Essential qualifications
GCSE in:
- Any additional subject (grade 4 / C or above)
- Any additional subject (grade Grade C / 4 or above)
- English (grade 4 / C or above)
- Maths (grade 4 / C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Enhanced DBS check.
About this employer
We are the Professional Education Division of the wider Davies Group. We deliver professional apprenticeships & qualifications to accelerate careers. Specialists in insurance, financial services and regulated markets, we develop the professional and digital skills required to address today’s challenges.
https://talent.davies-group.com/capabilities/professional-education/ (opens in new tab)
Company benefits
Reward platform – discounts for over 800 retailers 25 days holiday Well-being centre Recognition programme Paid fertility appointments Fostering friendly employer Pension - matched contribution at 5% Life Assurance (4 x basic salary)
After this apprenticeship
Upon successful completion of the apprenticeship you will move into a permanent Operations and Support Services Coordinator role.
Ask a question
The contact for this apprenticeship is:
DAVIES LEARNING SOLUTIONS LIMITED
The reference code for this apprenticeship is VAC2000000259.
Apply now
Closes in 22 days (Sunday 7 December 2025)
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