Business Administrator Apprentice
Stokesley Surgery
CLEVELAND (TS9 5DY)
Closes on Monday 19 January 2026
Posted on 11 November 2025
Contents
Summary
Northern Skills are recruiting on behalf of Stokesley Surgery who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a business administrator while also gaining a qualification.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
A typical shift pattern:
8.00 am - 3.30 pm
9.00 am - 4.30 pm
Hours and days to be discussed at interview
30 hours a week
- Start date
-
Monday 26 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide administrative support to the reception and management teams
- Handle patient enquiries via phone, email, and in person
- Maintain accurate patient records and update systems
- Assist with appointment scheduling and correspondence
- Support with data entry, filing, and document management
- Help prepare reports and meeting materials
- Liaise with external partners and service providers
- Uphold confidentiality and data protection standard
- Responding to the needs of other staff, i.e. doctors, nurses, etc., during surgery opening times
- Accept payments from patients for non-NHS services, i.e. letters, health examinations, etc.
- Making refreshments for staff as required
Where you'll work
THE HEALTH CENTRE
NORTH ROAD
STOKESLEY MIDDLESBOROUGH
CLEVELAND
TS9 5DY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MIDDLESBROUGH COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
About this employer
Stokesley Surgery is a GP practice located in Stokesley, North Yorkshire, serving the market town and surrounding villages. It has a registered list of approximately 9,260 patients and is involved in clinical research, training junior doctors and medical students, and provides a range of NHS services.
https://www.stokesleyhealthcentre.nhs.uk/ (opens in new tab)
After this apprenticeship
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
Ask a question
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is VAC1000350741.
Apply now
Closes on Monday 19 January 2026
Sign in with your GOV.UK One Login to apply.