Technical Customer Services Specialist Apprenticeship
MDV ENTERPRISE LIMITED
243-255 Great Lister Street (B7 4BS)
Closes in 12 days (Monday 24 November 2025)
Posted on 10 November 2025
Contents
Summary
Join a well established business in Birmingham and kickstart your career in technology and customer services. This apprenticeship is a fantastic opportunity to gain hands on experience, develop technical skills, and work with a supportive team.
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The company will set targets and offer pay progression opportunities throughout the employment.
- Training course
- Customer service specialist (level 3)
- Hours
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9am to 5pm Monday to Friday
37 hours 30 minutes a week
- Start date
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Monday 1 December 2025
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Technical Customer Service Apprentice, you’ll be the first point of contact for customers, helping to solve technical issues and providing exceptional support. You’ll also learn how to configure technology solutions, preparing them for end users, whilst gaining practical experience and completing your apprenticeship training.
Key Responsibilities:
Provide first class technical support to customers via phone, email, and other channels.
Assist with troubleshooting and resolving technical issues efficiently and effectively.
Learn and carry out the configuration of technology systems for end users.
Collaborate with internal teams to ensure seamless delivery and customer satisfaction.
Maintain accurate records of support requests and resolutions.
Where you'll work
243-255 Great Lister Street
B7 4BS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Teaching and learning the skills, knowledge and behaviours within Customer Services
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Problem solving skills
- Team working
Other requirements
Have you checked the suitability of the location, pay and hours prior to applying for this apprenticeship?
About this employer
From small guest houses to large hotel chains, our digital solutions give you the benefits of a high quality picture, more viewing choice and, therefore, more appeal over your competitors. Furthermore, our dedicated Research and Development team are constantly working on new and unique technology solutions. In fact, hoteliers can now offer true comfort with home TV experiences to your guests.
After this apprenticeship
The company plan to offer long term career opportunity on successful completion of this apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
The reference code for this apprenticeship is VAC1000350591.
Apply now
Closes in 12 days (Monday 24 November 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.