Apprentice Travel and Tourism Consultant
SPORT LEISURE TRAVEL LTD
Doncaster (DN4 5JW)
Closes in 20 days (Friday 28 November 2025 at 11:59pm)
Posted on 7 November 2025
Contents
Summary
Looking for a career opportunity within the leisure industry? Get on board with Sport Leisure Travel Limited. If you want support and opportunity in a small but successful business, this is the apprenticeship for you! SLT are looking to extend their excellent team to help in the day-to-day running of their busy office based in Doncaster.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Pay will be reviewed upon performance and successful completion of apprenticeship
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday to Friday
9:00am– 5:00pm
Office based: Monday, Wednesday, Thursday and remote working Tuesday and Friday.
Flexibility is also essential because travel opportunities are available.
40 hours a week
- Start date
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Monday 8 December 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Travel and Tourism Consultant, you'll be responsible for (but not limited to) the following:
- Client Account Management: Establish and maintain strong client relationships, ensuring their expectations are managed and exceeded throughout the tour process
- Itinerary Planning: Ensure all arrangements, including accommodations, transportation, activities, and meals, are well-organized and meet the specified requirements
- Tour Management: You will be expected to tour manage a minimum of 12 tours per year
- Creating group bookings for all client travel, managing check ins and distribution of tickets boarding passes etc.
- Client expectations: Develop comprehensive itineraries and schedules for each tour, considering client preferences and logistical constraints
- Identify additional tour opportunities within existing and new clients and pass on information to the appropriate salesperson
- Address and resolve any issues or challenges that arise during the tour, working closely with the tour managers to find appropriate solutions
- You must be able to work flexibly to suit the needs of the business and clients
- This will include worldwide travel opportunities
You’ll develop your skills alongside other Consultants, learning a variety of duties and supporting the whole business to continued growth. You’ll be taught and mentored by supervisors who are well versed in the job role and industry, to achieve your full potential and share in the company’s success.
If you are committed and ready to take your first step into a real career with a vibrant business, then please apply now! This apprenticeship and opportunity with SLT will be highly competitive, so do not miss your chance!
Where you'll work
STL Tours
Eco-Power Stadium
Stadium Way
Doncaster
DN4 5JW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
RNN GROUP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to achieve the accompanying qualification.
The Apprentice Standard you will be studying is Customer Service-Level 2.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Be reliable and punctual
- Ability to prioritise workload
- Knowlwge of CRM systems
- Good telephone manner
- Eager to assist
- Trustworthy
Other requirements
This is a successful business with a fantastic national and international reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive member of the team.
About this employer
SLT is a sports and educational tour business operating in both the UK and Internationally. They provide a one-stop solution including inspiration, itinerary planning, bookings, tour financing, and tour management. The business is expanding quickly and is putting together a highly enthusiastic and experienced team of professionals who will support our objective of becoming market Leader. They are seeking an individual who will bring creative flair and an outside the box mindset to tours, and become a key part of the team.
After this apprenticeship
- Progression to Senior Tour Consultant, moving into the Sales Team, working on new product development or training and leading our team of Tour Managers
- A lifelong career with SLT
Ask a question
The contact for this apprenticeship is:
RNN GROUP
Lorraine
lorraine.savage@rnngroup.ac.uk
07713 319356
The reference code for this apprenticeship is VAC1000350386.
Apply now
Closes in 20 days (Friday 28 November 2025 at 11:59pm)
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