IT Support Apprenticeship
AMAZON UK SERVICES LTD.
Darlington (DL1 4BF)
Closes on Saturday 28 February 2026
Posted on 7 November 2025
Contents
Summary
Are you passionate about technology and eager to play a crucial role in keeping complex systems running smoothly? Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon’s operations.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 8.30am-5.30pm, may work nights and weekends
40 hours a week
- Start date
-
Monday 24 August 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an IT Support Apprentice, you’ll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high-quality first and second-line support. You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected.
You’ll be based in one of our UK Fulfilment Centres, where millions of products are processed and shipped to customers worldwide. These are fast-paced, highly energised environments - perfect for those who thrive on learning, problem-solving, and making a real impact.
Working alongside experienced IT professionals, you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship.
What You’ll Do
- Provide first and second-line technical support to internal users
- Install, configure, and maintain IT hardware and software
- Use diagnostic tools to troubleshoot and resolve network or system issues
- Monitor performance, apply security updates, and manage IT assets
- Collaborate with teams across the site to deliver high-quality IT service
- Contribute to improvement and automation projects that enhance efficiency
Where you'll work
Building One Symmetry Park
Morton Park Way
Darlington
DL1 4BF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
At Amazon, it’s in our nature to learn and be curious. You’ll learn by doing, supported by world-class coaching, mentoring, and structured training.
This 18-month Level 3 Information Communications Technician programme combines on-the-job experience with formal learning, giving you the opportunity to earn a recognised qualification while developing practical technical skills. You’ll spend 80% of your time working alongside IT professionals and 20% in structured learning, supported by your training provider and manager.
As part of your off-the-job learning, you may occasionally travel to a training centre, depending on your provider’s location.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
About this employer
Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Upon completing your apprenticeship, you’ll be qualified for role IT Technician.
With experience, you can continue to progress into specialist or leadership roles across Amazon’s vast operations network, supporting innovation and reliability in our global technology systems.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000350351.
Apply now
Closes on Saturday 28 February 2026
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