Housekeeping Team Member Apprenticeship Level 2 - Skern Lodge
SKERN LODGE LTD
Bideford (EX39 1NG)
Closes in 22 days (Sunday 30 November 2025)
Posted on 7 November 2025
Contents
Summary
We have fantastic opportunities right now to begin your housekeeping journey at Skern Lodge or the Ultimate Adventure Centre, based in Bideford, Devon.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
5 out of 7 days on a rota. Shifts to be confirmed.
30 hours a week
- Start date
-
Monday 26 January 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our Housekeeping Team play an important role in providing the best experience for all of our guests and delivering exceptional customer service.
As a Housekeeping Team Member, you will be supported to achieve a Customer Service Level 2 Apprenticeship.
Your main duties will include:
- Daily cleaning of public rooms, guest accommodation, and shower and toilet blocks
- Preparation of rooms for incoming groups including making of beds
- Cleaning the Instructor lounge and communal shower/toilet areas
- Liaising with the Housekeeper to ensure high standards are being met
- Pay attention to cleaning equipment and storage areas and report any shortages to the housekeeping manager
You will be given full training and complete a nationally recognised Customer Service qualification working alongside our experienced team.
If you have experience in Housekeeping then that’s great, but it isn’t essential. What is needed is the willingness to learn whilst gaining practical skills and a commitment to achieving your Apprenticeship.
The ideal candidate should be able to work alone and in a team, use their initiative and be proactive in their approach to work. You'll also need to demonstrate:
- Time management skills
- A can-do and flexible attitude
- A willingness to learn and develop
- Communication skills
In return we offer:
- Access to Perkbox - Discounts and rewards across a wide range of shopping and lifestyle brands and well-being support
- Meals on duty
- Uniform provided
- Excellent support from a well-established team
This apprenticeship will be for 9 months duration.
Where you'll work
Skern Lodge, Watertown
Bideford
EX39 1NG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKERN LODGE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- You will be supported by an assessor throughout your apprenticeship
- As you progress through your apprenticeship your duties and responsibilities will alter as you develop the skills for a successful career in hospitality
- Training will be a mix of face to face and online learning
- You will gain a Level 2 Customer Service Apprenticeship Qualification
- Functional Skills in maths and English if required
Requirements
Desirable qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Problem solving skills
- Team working
- Initiative
Other requirements
Contracted Hours are 30 hours per week. You will be on a rota with some split-shifts required (9 - 4 pm, 5 out of 7 days per week). A driving licence and car would be an advantage due to shift times, as bus timetables don’t always align with working times.
About this employer
Based in Appledore, North Devon we have been delivering outdoor activities, experiential learning and development training since 1976. We teach new skills, build confidence, fulfil your sense of adventure, and ensure you have boatloads of fun!
After this apprenticeship
- We are looking for candidates who want to develop their career within the Housekeeping sector
- Further training and next level qualifications are available
Ask a question
The contact for this apprenticeship is:
SKERN LODGE LIMITED
The reference code for this apprenticeship is VAC1000350279.
Apply now
Closes in 22 days (Sunday 30 November 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.