Housekeeping Supervisor Apprenticeship Level 3 - Skern Lodge
SKERN LODGE LTD
Bideford (EX39 1NG)
Closes in 22 days (Sunday 30 November 2025)
Posted on 7 November 2025
Contents
Summary
We have fantastic opportunities right now to take the next step in your housekeeping journey at Skern Lodge or the Ultimate Adventure Centre, based in Bideford, Devon.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
5 out of 7 days on a rota. Shifts TBC.
30 hours a week
- Start date
-
Monday 26 January 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our Housekeeping Team play an important role in providing the best experience for all of our guests and delivering exceptional customer service.
As a Housekeeping Supervisor, you will be responsible for ensuring the highest standards are met in the daily cleaning and preparation of rooms for incoming groups. You will be supported to achieve a Customer Service Level 3 apprenticeship.
Your main duties will include:
- Stock taking
- Undertaking quality checks
- Laundry allocation
- Conducting Health and Safety checks
You will be given full training and complete a nationally recognised Customer Service qualification working alongside our experienced team.
You will need to have prior experience of Housekeeping and the willingness to learn whilst gaining practical skills and a commitment to achieving your Apprenticeship.
The ideal candidate should be able to work alone and, in a team, use their initiative and be proactive in their approach to work. You'll also need to demonstrate:
- Time management skills
- A can-do and flexible attitude
- A willingness to learn and develop
- Communication skills
In return we offer:
- Access to Perkbox - Discounts and rewards across a wide range of shopping and lifestyle brands and well-being support
- Meals on duty
- Uniform provided
- Excellent support from a well-established team.
This apprenticeship will be for 9 months duration.
Where you'll work
Skern Lodge, Watertown
Bideford
EX39 1NG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKERN LODGE LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
You will be supported by an assessor throughout your apprenticeship.
As you progress through your apprenticeship your duties and responsibilities will alter as you develop the skills for a successful career in hospitality.
Training will be a mix of face to face and online learning.
You will gain a Level 3 Customer Service Apprenticeship Qualification.
Functional Skills in maths and English if required.
Requirements
Desirable qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Problem solving skills
- Team working
- Initiative
Other requirements
Contracted Hours are 30 hours per week. You will be on a rota with some split-shifts required (9am- 4 pm, 5 out of 7 days per week). A driving licence and car would be an advantage due to shift times, as bus timetables don’t always align with working times.
About this employer
Based in Appledore, North Devon we have been delivering outdoor activities, experiential learning and development training since 1976. We teach new skills, build confidence, fulfil your sense of adventure, and ensure you have boatloads of fun!
After this apprenticeship
We are looking for candidates who want to develop their career within the Housekeeping sector. Further training and next level qualifications are available.
Ask a question
The contact for this apprenticeship is:
SKERN LODGE LIMITED
The reference code for this apprenticeship is VAC1000350277.
Apply now
Closes in 22 days (Sunday 30 November 2025)
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