Motability Insurance Claims Apprenticeship
Direct Line Group
Liverpool (L3 9SJ)
Closes in 19 days (Sunday 30 November 2025)
Posted on 7 November 2025
Contents
Summary
This apprenticeship helps build your insurance expertise and kickstart your career. You'll receive personalised coaching from your manager and mentor, industry-recognised qualifications and training in business rules including policy cover, indemnity, records, reserving, diary and activity management, repudiations, recovery, payments, and GDPR.
- Wage
-
£22,932 a year
- Training course
- Insurance practitioner (level 3)
- Hours
-
Monday - Friday (shift times may vary)
35 hours a week
- Start date
-
Monday 12 January 2026
- Duration
-
1 year 6 months
- Positions available
-
10
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What You'll Be Doing:
- You will be studying towards a Level 3 Insurance Practitioner Apprenticeship whilst having the opportunity to work in role gaining hands on experience in the insurance industry as part of our Motability team, giving you the foundation to launch your careers in insurance
- As part of the qualification you will also achieve your CII Certification in Insurance
In your day-to-day role you’ll be reporting directly to the Technical Claims Team Leader where you'll settle a variety of third-party property liability claims as economically as possible while maximising the speed of settlement and safeguarding the company’s reputation. You'll become an integral part of a centre of technical excellence for property liability claims, where you'll provide advice and guidance to colleagues and other business areas within Direct Line Group.
Key Accountabilities:
- Supporting our customers to provide them with worry-free motoring and a lifeline to the outside world
- Working within a variety of departments to understand the customer journey and the claims life-cycle
- First notification of loss
- On-going servicing of customer claims and dealing with third-party claims
- Understanding and gaining exposure to our Counter Fraud detection and preventative initiatives
- Introduction to financial compliance and regulatory requirements
- Practical experience to master case management systems
- Identifying, owning, and managing the risks involved in running our business following framework
What You’ll Need:
- An interest in financial services and be looking to take the first step to develop your insurance career
- Helpfulness and a passion for customer service, using your excellent communication skills to drive great customer service
- Empathy and understanding to be able to deal with distressing situations to find the right solutions for our customers and provide reassurance throughout the lifecycle of the claim
- The ability to manage a complaint to fruition whilst having difficult conversations
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
During your first 3 months there may be the requirement to work from the Liverpool office full time whilst you gain experience in role.
Where you'll work
Liverpool DL Motability
One St Pauls Square
Liverpool
L3 9SJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIES LEARNING SOLUTIONS LIMITED
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
- By becoming an apprentice at DLG, you’ll be able to combine on-the-job practical skills with theoretical knowledge from off-the-job learning, giving you the best opportunity to develop your career in the insurance industry
- You will be paired with a dedicated DLG mentor who you will report into, they will support your training every step of the way by providing tailored coaching and support
- You will attend both online and face-to-face learning support sessions and there is an End-Point-Assessment for this apprenticeship where you will demonstrate your knowledge, skills, and behaviours
More training information
You will work towards your:
Insurance Practitioner Level 3 Apprenticeship Standard
Certificate in Insurance (Cert CII)
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Pre employment background checks required
About this employer
Through our well-known brands we offer a wide range of general insurance products across motor, home, commercial, pet and rescue. Whether our customers choose to come direct or via a Price Comparison Website, they can engage with us digitally or on the phone, whenever they need us most. At DLG we encourage a culture that celebrates difference and empowers people so that they can thrive. Our values underpin how we work and engage with each other and provide a framework to help us fulfil our mission.
http://www.directlinegroupcareers.com (opens in new tab)
Company benefits
• 9% employer contributed pension • 50% off home, motor and pet insurance plus Green Flag breakdown cover • Additional optional Health and Dental insurance • Generous holidays • Buy as you earn share scheme • Employee discounts and cashback and more!
After this apprenticeship
- Subject to successful completion of the apprenticeship, there are many opportunities for progression throughout DLG to continue your career with us
Ask a question
The contact for this apprenticeship is:
DAVIES LEARNING SOLUTIONS LIMITED
Katie.skinner@directlinegroup.co.uk
The reference code for this apprenticeship is VAC1000350204.
Apply now
Closes in 19 days (Sunday 30 November 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.