Hire and Sales Controller Apprentice at Rigging Services
RIGGING SERVICES DIRECT LTD
London (SE28 0GU)
Closes on Sunday 14 December 2025
Posted on 6 November 2025
Contents
Summary
To liaise with workshop foreman and/or branch manager with regard to work schedule and status of hire/sales equipment available at the SE28 location and where necessary with similar employees at other Rigging Services locations.
- Wage
-
£16,096.60 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, working hours to be confirmed.
41 hours a week
- Start date
-
Monday 15 December 2025
- Duration
-
1 year 1 month
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
During this apprenticeship, you will liaise with new and existing clients, advising and creating orders for the sales and hiring of equipment whilst working alongside technicians for inspections and testing of equipment. You will have the ability to initiate and manage longer selling processes partnered with excellent relationship-building skills and have hands-on assistance in your approach to work with a positive outlook.
- To prepare and present timely customer quotations
- To offer technical advice about equipment requirements
- To manage logistics
- To source and develop external suppliers for hires/sales
- To handle and deal with customers' enquiries in an efficient and pleasant manner
- To develop the branch profile by adhering to company policy
- To be proactive with sales procedures and project management
Where you'll work
Unit 8, 35 White Hart Avenue
London
SE28 0GU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE WKCIC GROUP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
You will learn:
- Customer service level 2
- LEEA (Lifting Equipment Engineers Association) Foundation Course
- Various equipment manufacturers' technical courses
- Basic Slinging and Rigging (internal course)
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
Other requirements
This is an office-based role. Primarily the job involves getting the work processed using various computer software programs and telephone work. The desk work can be regularly punctuated by other activities that can take you away from the desk for short periods of time e.g. to check stock, to liaise with technical staff.
About this employer
Rigging Services is a major supplier of rigging equipment and design solutions, for the theatre, live event, conference, exhibition, visitor attraction, film and television industries. Based in Essex, East London, West London & the Midlands. We supply professional rigging solutions for sale or rental to clients anywhere in the world - coupled with outstanding support aided by our overseas business partners.
After this apprenticeship
Hire and Sales Controller has many levels. Although the job title and job description may stay the same, as a person’s abilities and experience grow, they can progress levels 1 through 10. A level 10 could be considered for a management role in either a department within the company or for the branch itself. Areas such as technical knowledge, commercial sharpness and acumen, business knowledge, customer service, and managing self and others are all factors that are measured.
Ask a question
The contact for this apprenticeship is:
THE WKCIC GROUP
The reference code for this apprenticeship is VAC1000350033.
Apply now
Closes on Sunday 14 December 2025
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