Level 3 ICT Apprenticeship
Bowker IT
Lancs (LA3 3BS)
Closes on Monday 15 December 2025
Posted on 7 November 2025
Contents
Summary
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
- Wage
-
£23,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
40 hours a week
- Start date
-
Monday 22 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line support for IT-related issues, addressing user queries and troubleshooting problems effectively
- Maintain and manage operating systems including Windows, Mac OS, and VMWare environments
- Configure and support VPN connections for remote users, ensuring secure access to company resources
- Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution
- Assist in the setup and maintenance of network configurations, including TCP/IP settings
- Document all support activities and maintain accurate records of user interactions and resolutions
- Collaborate with other IT team members to enhance system performance and implement improvements
- Conduct regular system checks and updates to ensure optimal functionality of all IT equipment
Where you'll work
Whitegate
White Lund
Morecambe
Lancs
LA3 3BS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE S&A TRANSFORM GROUP LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Information Communications Technician Level 3 Apprenticeship Standard
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Requirements
Desirable qualifications
GCSE in:
- English Language (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
- Interest in IT
About this employer
Bowker IT UK, founded by Chris Bowker, provides professional IT support and services to businesses and schools across the UK. The company offers network solutions, cloud services, hardware and software support, cabling, CCTV, and access control. Known for its clear, practical approach, Bowker IT helps clients build reliable, future-ready IT systems.
After this apprenticeship
- On completion of apprenticeship a full time role will be offered
Ask a question
The contact for this apprenticeship is:
THE S&A TRANSFORM GROUP LIMITED
The reference code for this apprenticeship is VAC1000350032.
Apply now
Closes on Monday 15 December 2025
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