Client Services Administrator Apprentice (Jungle IT)
JUNGLE IT LTD
Leeds (LS5 3BF)
Closes in 22 days (Friday 28 November 2025 at 11:59pm)
Posted on 6 November 2025
Contents
Summary
Join Jungle IT as a Client Services Administrator and play a key role in delivering exceptional customer service and operational support. You’ll manage client requests, coordinate device logistics, maintain accurate records, and ensure compliance with industry standards.
- Wage
-
£14,722.76 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday.
Shifts to be confirmed.
37 hours 30 minutes a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is ideal for someone highly organised, detail-oriented, and passionate about providing outstanding client experiences in a fast-paced IT environment.
Reporting to the Head of IT Service Operations:
- Provide a comprehensive administration function to the business, including raising tickets, liaising with clients and internal teams and fulfilling order requests with suppliers
- Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems
- Provide the best customer experience possible ensuring customer satisfaction is maintained to the highest level
- Act in a professional manner with regard to colleagues, confidentiality, security, personal attitude, communication and presentation
- Demonstrate, at all times, behaviours in line with our values
- Ensure all work is carried out in line with company health and safety procedures and policies
- Ensure compliance with all ISO standard accreditations held by the business, including but not limited to Quality, Information Security and Environmental standards as set out in ISO 9001, ISO 27001 and ISO 14001 respectively
- Be prepared to work collaboratively, in a flexible way to assist colleagues and customers alike, in the delivery of our services to all
- Document/update systems with all information relevant to all our procedures, processes and policies
- Personal development– maintain and extend personal expertise in specific areas relevant to the requirements of the role
- Provide feedback to the business on all perceived risks, issues and possible areas for improvement
Additional Duties/Responsibilities
This role will also include the following:
- Responding to client requests and actioning within SLA’s (Service Level Agreements)
- Administrating client device portfolio to customers’ requirements.
- Organising logistics of client devices
- Assisting to ensure device builds are completed utilising the build room
- Ensuring accurate information is recorded on the various CRM systems
- Ongoing liaison with clients
- Escalating tickets if required to a higher level of support
- Ensuring effective communication with colleagues is maintained at all times
- Reporting of non-conformance and continuous improvement via ConnectWise
- Ensuring compliance systems and processes are maintained to a high standard and company meets the standards to which it is certified
- Upholding the information security system policies and procedures and reporting of any breaches to management
Our Values:
- Tenacity – we are proud and passionate about what we do, which means we own the challenges and the solutions
- Listening – We see that big opportunities are often hidden in small problems, so we talk everything through to get under the surface.
- Customer Innovation – we know that the best answer doesn’t always match their question, which means we go further to show them what’s possible
- Positivity – We are optimistic about future success, which means keeping ourselves open to brilliant outcomes
Where you'll work
Great Exhibition Way
Kirkstall
Leeds
LS5 3BF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Microsoft Word & Excel
- Written communication skills
- Ability to prioritise tasks
- Professional attitude
- Sense of confidentiality
- Positive approach
- Commitment
Other requirements
Desirables: Previous experience in a similar administrative or client services role. GCSEs or equivalent (A-Levels desirable).
About this employer
Jungle IT is a leading managed IT services provider based in Leeds, West Yorkshire. Since its founding in 2006, the company has grown from a small hardware supplier to a 60+ strong team delivering over 75,000 managed cloud seats to clients across the UK. Jungle IT specialises in digital transformation, cloud migration, infrastructure modernisation, cybersecurity, and strategic IT consultancy. With a customer-first approach, Jungle IT helps organisations align their technology with business goals, delivering measurable value and operational efficiency. The company is recognised for its innovation, tenacity, and commitment to sustainability—earning accolades such as the HP Amplify Impact 3-Star Catalyst Recognition and multiple Microsoft Partner designations. Jungle IT operates from its award-winning headquarters at Kirkstall Forge, promoting wellbeing and hybrid working, and is known for its vibrant culture of “serious play”—balancing technical excellence with creativity and collaboration.
http://www.jungleit.co.uk (opens in new tab)
Company benefits
www.jungleit.co.uk Statutory pension. Benefits include Perk box EAP, Access to Smart Health, Death in Service and other initiatives. Parking available.
After this apprenticeship
- Opportunities to progress within Jungle IT’s service operations or other departments
- Potential to develop expertise in IT service management and compliance standards
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
Megan Dover
MeganDover@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000350022.
Apply now
Closes in 22 days (Friday 28 November 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.