Customer Service Apprenticeship Level 2

KEYBOARD SPECIALISTS LIMITED

Salisbury Street (WS10 8XB)

Closes in 21 days (Friday 28 November 2025)

Posted on 6 November 2025

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Summary

This is a fantastic opportunity to join a well established online retailer and distributor of specialist computer peripherals . This role is a varied, office based with opportunities to grow and develop new skills and experience within this professional office setting.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

After successfully passing the 3 month probation period, the company will consider a pay increase.

Training course
Customer service specialist (level 3)
Hours
£7.55p/h 9am to 5pm Monday to Friday 1 hour lunch

35 hours a week

Start date

Monday 1 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

  • Answering the telephones and assisting customers with a broad range of enquiries
  • Sending emails to customers / suppliers
  • Updating database and online ordering system regularly
  • Updating website regularly with product and price changes
  • Answering online enquiries in a timely and highly professional manner
  • Processing new customer orders received for invoicing
  • Assisting management team with compiling of information for reports
  • Filing
  • Photocopying
  • Scanning Documents

Where you'll work

Unit 44-45 Darlaston Central Trading Estate
Salisbury Street
WS10 8XB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Teaching and learning the skills, knowledge and behaviours within Customer Services

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Customer care skills
  • Initiative
  • IT skills
  • Number skills

Other requirements

Have you considered the location, pay and hours for suitability?

About this employer

We are the leading UK supplier of Medical, Educational & Industrial Keyboards and IT accessories.

https://www.keyboardspecialists.co.uk/ (opens in new tab)

After this apprenticeship

  • After successful completion the company will offer long term career progression and advancement opportunities

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000350018.

Apply now

Closes in 21 days (Friday 28 November 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.