Apprentice Income Management Adviser

Bromford Housing Group Ltd

Tewkesbury (GL20 8ND)

Closes in 6 days (Wednesday 19 November 2025)

Posted on 6 November 2025

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Summary

We’re looking for a dedicated Apprentice Income Management Adviser to join our friendly and high-performing Income Management Team. This is a fantastic opportunity to gain hands-on experience while supporting customers to manage their income, access benefits, and sustain their tenancies.

Wage

£19,757.56 a year

Check minimum wage rates (opens in new tab)

Salary is dependent on age and apprenticeship year, in line with UK National Minimum Wage requirement. Under 18 or first year apprentice : £19,757.56 Age 18-20: £19,757.56 Age 21+: £23,874.91

Training course
Housing and property management assistant (level 2)
Hours
Monday to Friday 9am to 5pm

37 hours 30 minutes a week

Start date

Monday 12 January 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting customers to manage their rent accounts and sustain their tenancies
  • Learning how to identify financial challenges and provide tailored support
  • Assisting with income recovery and work with customers to maximise their incomes
  • Collaborating with colleagues and external partners to deliver joined-up support to our customers
  • Developing your knowledge of housing legislation, customer service, and tenancy sustainment.

Where you'll work

Shannon Way
Ashchurch
Tewkesbury
GL20 8ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Non judgemental
  • Patience

About this employer

We are a housing association – one of the biggest in the country, with almost 48,000 homes spread across central and south west England. We believe in providing warm, safe and secure homes. But ultimately, we’re a people business. Not only do we care about the 110,000 people who live in our homes, we want them to thrive.

https://www.bromford.co.uk/ (opens in new tab)

Company benefits

Flexible Benefits include - Gym membership, Private medical cover, Pension plan, Travel insurance, Cycle to work and many more

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Progression to Level 3 Housing & Property Management 
  • Progression to Income Management Adviser

Ask a question

The contact for this apprenticeship is:

Bromford Housing Group Ltd

Ricky Combo

ricky.combo@bromford.co.uk

The reference code for this apprenticeship is VAC1000350003.

Apply now

Closes in 6 days (Wednesday 19 November 2025)

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